**We would accept application CVs sent in English only**


We are:
Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.


About the opportunity:
Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Singapore office. This is a great opportunity to join a growing Support Team in the Fin Tech industry.
If you are someone who thrives in a fresh, fun, and dynamic team environment and is looking to grow in a long-term position - this could be the role for you!


What you will do:

• Address and solve customer issues through email, Slack, and Skype
  
• Cooperate with other online platform representatives
  
• Help customers with API integration to our gateway
  
• Build and maintain the processing environment
  
• Identify and document bugs and features
  
• Handle correspondence with merchants and various third parties
  
• Manual QA of integrations with our partners
  

• Experience in technical/customer support
  
• Strong organizational, analytical, written, and verbal communication skills
  
• Passion for troubleshooting and constant self-learning
  
• Superb attention to detail
  
• Ability to quickly learn and adapt to new features and innovations
  
• Willingness to learn and initiate
  
• Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.
  

• Quarterly Bonuses
• Company trips
• Happy Hours, plus much more!