Singapore Job Openings

ARROWPOINT INVESTMENT PARTNERS (SINGAPORE) PTE. LTD.

Workspace Technology Engineer

Singapore

FULL TIME

November 1, 2024

We are seeking a proactive Workspace Technology Engineer to provide end-user support. This role demands a strong problem-solver with excellent communication skills, capable of managing a range of hardware, software, and AV support issues. You’ll be the key interface between IT and the business, contributing to both day-to-day operations and greenfield projects. The ideal candidate will take initiative to analyze problems, propose solutions, and see them through to implementation while working alongside the team.


Key Responsibilities
  • Serve as the initial point of contact for Workspace Technology issues, managing and resolving problems based on priority and severity.
  • Ensure continuous availability of computing resources for end-users, coordinating with IT resources for escalated issues when necessary.
  • Support cloud environments including servers, networks, and applications as needed.
  • Provide timely resolutions via phone, email, or in-person support.
  • Build, deploy, and manage Workspace Technology devices (including imaging, antivirus systems, application maintenance, patching, and system rollouts).
  • Lead system orientation for new hires and manage end-user devices such as laptops, desktops, and mobile devices.
  • Document processes, standards, configurations, and procurement details, ensuring records are up to date.
  • Collaborate with the wider Workspace Technology team and Technology Team resources for comprehensive problem resolution.
Requirements
  • Bachelor’s degree in Computer Science or a related field.
  • 2-5 years of end-user or infrastructure support experience in a professional services environment.
  • Fundamental understanding of Microsoft 365 (M365) setup and management within an organization.
  • Good knowledge of hardware, including desktops, laptops, and mobile devices.
  • Strong customer service orientation and a passion for helping end-users resolve issues efficiently.
  • The ability to remain calm under pressure and handle urgent situations with professionalism.
  • Excellent written and verbal communication skills, with the ability to multitask and manage time effectively in both independent and team settings.
Nice-to-Haves
  • Experience with supporting users in the financial industry or on the trading floor.
  • Strong technical background with the ability to identify, analyze, and resolve issues efficiently.
  • Experience with Azure Active Directory, Windows, Unix environments, desktop, and server hardware.
  • Familiarity with cloud platforms such as Azure and AWS (certifications are an advantage).
  • Knowledge of Power Shell, scripting, or coding is highly desirable.
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