NB: Must be able to communicate proficiently in Dutch
Role Overview:
Working as a Quality Analyst within the post the campaign, holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.
Competencies & Skills Required

• No outstanding performance management
• Solid understanding of how Quality can influence achievement of business objectives
• Have an excellent command of the English language
• Strong motivational skills to develop people’s attitudes and skills
• Excellent communication skills to impart knowledge and information
• Committed, enthusiastic, positive and resilient
• Able to cope in a high-pressure environment
• Comfortable with adapting to fast paced change

Skills/personal attributes

• Accuracy and speed
• Presentation skills to report statistical information and conduct team briefs
• High level of numeracy and literacy
• Ability to take on new challenges and ideas
• Excellent communication skills both written and verbal
• Sound coaching skills
• Ability to undertake statistical analysis
• Confident and capable of communicating with client and team members
• Highly organized with the ability to meet deadlines
• Ability to cope under pressure

Qualifications and Experience

• Must be able to communicate proficiently in Dutch
• Matric/Grade 12 (Essential)
• Quality background (Essential)
• BPO background 1 Year +
• Customer service orientated (Essential)
• Leadership experience (Advantage)

Job Types: Full-time, Permanent