South Africa Job Openings
Teleperformance South Africa
Dutch Quality Analyst
Cape Town
FULL TIME
August 26, 2024
Role Overview:
Working as a Quality Analyst within the post the campaign, holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.
Competencies & Skills Required
- No outstanding performance management
- Solid understanding of how Quality can influence achievement of business objectives
- Have an excellent command of the English language
- Strong motivational skills to develop people’s attitudes and skills
- Excellent communication skills to impart knowledge and information
- Committed, enthusiastic, positive and resilient
- Able to cope in a high-pressure environment
- Comfortable with adapting to fast paced change
- Accuracy and speed
- Presentation skills to report statistical information and conduct team briefs
- High level of numeracy and literacy
- Ability to take on new challenges and ideas
- Excellent communication skills both written and verbal
- Sound coaching skills
- Ability to undertake statistical analysis
- Confident and capable of communicating with client and team members
- Highly organized with the ability to meet deadlines
- Ability to cope under pressure
- Must be able to communicate proficiently in Dutch
- Matric/Grade 12 (Essential)
- Quality background (Essential)
- BPO background 1 Year +
- Customer service orientated (Essential)
- Leadership experience (Advantage)
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