South Africa Job Openings
Teleperformance South Africa
Dutch Team Leader
Cape Town
FULL TIME
September 2, 2024
Job Overview
The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.
Main Responsibilities (but not limited to)
- You should begin your day by evaluating the prior day/week/month performance reports
- Ensuring any agents with performance issues have been followed up with and tracked.
- Daily meetings with my team, ensuring Team understand daily & trended actual results versus the goals identifying agent outliers
- Establishing priorities for the day and reviewing the execution of any process-level plans. You’ll call meetings throughout the day as required to make real time adjustments based on the day’s performance throughout the shift.
- Utilizing time on a daily basis to facilitate Agent development while maintaining the “80/20” rule.
- By observing agents you’ll identify and nurture their strengths and weaknesses which in turn creates an effective and sustainable team. You’ll ensure all key performance indicators are consistently met and exceeded.
- You actively develop your agents through talent management, monthly 1-2-1’s, Quarterly Reviews and personal development plans.
- Customer service skilled
- The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. She or he is a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations.
- Analytical Thinking, Coaching, Communication, Continuous Learning, Customer Focus, Information Monitoring, Planning & Organizing, Ability to work under Pressure
- Team leadership and people development
- Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives
- Good project management skills and experience
- Ability to deep dive/analyze customer related data and draw conclusions leading to improvement initiative recommendations
- Superior judgment, diplomacy and tact
- Demonstrated ability to drive process changes and improvements
- Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners).
- Goal driven, target orientated, able to step back and look at the bigger picture.
- Experience in writing documentation and standard operating procedures
- Demonstrable proficiency of Microsoft Office including Excel, Share Point, Word and Power Point.
- Professional approach to working with colleagues at all levels – Team Leads, Team Managers, Remote Mentors, Training Team, Support Service Teams and Global CS Teams
- Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills.
- Motivated to work on own initiative.
- Excellent interpersonal and communication skills.
- Proven ability to make and implement decisions.
- Proven ability to influence change at all levels as appropriate.
- Accuracy and Variances
- Attendance and Adherence
- Must be able to communicate proficiently in Dutch
- Matric/ Equivalent (Essential)
- Leadership experience within BPO 1 year +(Essential)
- Customer Service experience (Essential)
- management qualifications (Advantage)
- BPO background (Essential)
Pay: Up to R45 000,00 per month
Application Question(s):
- Are you able to communicate proficiently in Dutch?
New Job Alerts
Durban University of Technology
LECTURER : PUBLIC MANAGEMENT/LOCAL GOVERNMENT MANAGEMENT (PE05)
Durban
FULL TIME
September 23, 2024
View Job DescriptionEducor
Lecturer in Traffic and Metropolitan Policing (JB4533)
Johannesburg
FULL TIME
September 23, 2024
View Job DescriptionEducor
Head of Faculty - Education (JB3982)
Johannesburg
FULL TIME
September 23, 2024
View Job DescriptionAir Liquide
State Clinical Key Account Manager
Bedfordview
FULL TIME
September 23, 2024
View Job DescriptionClinical Mycobacteriology and Epidemiology Research Group
PhD position in the CLIME group, Faculty of Medicine and Health Sciences, Stellenbosch University
Cape Town
FULL TIME
September 23, 2024
View Job DescriptionLooking for similar job?
Teleperformance South Africa
Dutch Customer Service Specialist - EL0111
Cape Town
FULL TIME
August 27, 2024
View Job DescriptionTeleperformance South Africa
Dutch Quality Analyst
Cape Town
FULL TIME
August 26, 2024
View Job DescriptionTeleperformance South Africa
Dutch Customer Service Advisor
Cape Town
FULL TIME
September 19, 2024
View Job DescriptionSanlam
Long-term Insurance Team Manager: Sanlam Direct Cape Bellville, Western Cape
Bellville
FULL TIME
August 29, 2024
View Job DescriptionSee What’s New: Teleperformance South Africa Job Opportunities
Teleperformance South Africa
Operational risk and compliance Business partner
Cape Town
FULL TIME
September 23, 2024
View Job DescriptionTeleperformance South Africa
Training Manager
Cape Town
FULL TIME
September 19, 2024
View Job DescriptionTeleperformance South Africa
Dutch Customer Service Advisor
Cape Town
FULL TIME
September 19, 2024
View Job DescriptionTeleperformance South Africa
Training Manager
Cape Town
FULL TIME
September 19, 2024
View Job DescriptionTeleperformance South Africa
Sales and Service Specialist (Telecommunications)- Night shift 10
Cape Town
FULL TIME
September 18, 2024
View Job DescriptionNew Job Alerts
Durban University of Technology
LECTURER : PUBLIC MANAGEMENT/LOCAL GOVERNMENT MANAGEMENT (PE05)
Durban
FULL TIME
September 23, 2024
View Job DescriptionEducor
Lecturer in Traffic and Metropolitan Policing (JB4533)
Johannesburg
FULL TIME
September 23, 2024
View Job DescriptionEducor
Head of Faculty - Education (JB3982)
Johannesburg
FULL TIME
September 23, 2024
View Job DescriptionAir Liquide
State Clinical Key Account Manager
Bedfordview
FULL TIME
September 23, 2024
View Job DescriptionClinical Mycobacteriology and Epidemiology Research Group
PhD position in the CLIME group, Faculty of Medicine and Health Sciences, Stellenbosch University
Cape Town
FULL TIME
September 23, 2024
View Job Description