South Africa Job Openings
Heineken International B.V.
Front Of House Manager
Cape Town
FULL TIME
October 8, 2024
We Go Places! How about you?
Job Grade: 8
Location: Durbanville Western Cape
Function: Durbanville Hills -Marketing - Consumer Experience
Type of Contract: Permanent
Reference Number: 122771
Closing Date: 18.10.2024
Purpose:
This role has hospitality duties and will be responsible for the day to day operations of the Brand Home, including building brand awareness, always exceeding customer expectation through service excellence and achieving wine sales and F&B revenue targets while maintaining world class hospitality standards and curating memorable experiences for all consumers. The successful candidate will be expected to work a 45 hour work week, which will include most Saturdays and Sundays, as well as Public Holidays on a regular basis. This role will require the successful candidate to be front of house for 80% of their time with a strong focus on customer service and B2C wine sales.
Key Performance Areas would include, but are not limited to:
Job Grade: 8
Location: Durbanville Western Cape
Function: Durbanville Hills -Marketing - Consumer Experience
Type of Contract: Permanent
Reference Number: 122771
Closing Date: 18.10.2024
Purpose:
This role has hospitality duties and will be responsible for the day to day operations of the Brand Home, including building brand awareness, always exceeding customer expectation through service excellence and achieving wine sales and F&B revenue targets while maintaining world class hospitality standards and curating memorable experiences for all consumers. The successful candidate will be expected to work a 45 hour work week, which will include most Saturdays and Sundays, as well as Public Holidays on a regular basis. This role will require the successful candidate to be front of house for 80% of their time with a strong focus on customer service and B2C wine sales.
Key Performance Areas would include, but are not limited to:
- Manage the operation of the tasting room and Olive Grove terrace during scheduled shifts
- Meet and greet customers, and manage table reservations
- Respond to customer queries and complaints
- Recruit, train and evaluate, manage and motivate staff
- Manage staff rosters for service and housekeeping staff
- Responsible for customer and corporate VIP satisfaction of the Brand Home experience
- Conduct tours and tastings for all guests including VIP visitors.
- Host and manage functions during the day and possibly in the evening
- Maintain high standards of quality control, hygiene and health and safety
- Meticulous management of housekeeping and extraordinary attention to detail in area of responsibility.
- Manage Brand Home stock and minimise losses
- Daily cash up of staff and day end duties for the brand home.
- Compiling staff weekly time sheets and commission reports
- A Tertiary qualification in Public Relations, Hospitality Management, Tourism or Event co-ordination
- Experience in the wine industry
- A Preliminary Cape Wine Academy course or WSET, will be an advantage
- Experience in a hospitality environment
- Must be wine sales driven
- Excellent people management skills with a proven record in this area
- Ability to operate independently, exercise excellent judgement and decision making, cope under pressure and be totally customer service driven
- Should possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels
- Good problem solving ability
- Strong numeric ability
- Proven literacy in MS Office
- Valid driver’s licence and own transport
- Play to win & celebrate success
- Deliver the goods
- Think consumer first
- Make courageous moves
- Champion a culture of belonging
- Learn, share & reapply
- Have real conversations
- Embrace learning & growth
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