South Africa Job Openings

Marriott International, Inc

Guest Experience Supervisor_SA

Knysna

FULL TIME

October 25, 2024

Additional InformationFront Office Duty Manager
Job Number24182443
Job CategoryRooms & Guest Services Operations
LocationProtea Hotel Knysna Quays, Waterfront Drive, Knysna, South Africa, South Africa, 6571
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

New Job Alerts

Turner & Townsend

Senior Project Manager

Cape Town

FULL TIME

November 15, 2024

View Job Description

Chart Industries

Mechanical Designer

Johannesburg

November 15, 2024

View Job Description

Adidas

Snr Specialist Wholesale Analytics EM

Cape Town

FULL TIME

November 14, 2024

View Job Description

Blouberg International School

Grade 3 teacher

FULL TIME

November 14, 2024

View Job Description

AMANDLA / Safe-Hub

Director of Planning, Performance and Impact

Johannesburg

FULL TIME

November 14, 2024

View Job Description

Peach Payments

Key Account Manager

Cape Town

November 14, 2024

View Job Description

Sanlam

National Distribution Manager

Johannesburg

FULL TIME

November 14, 2024

View Job Description

Grade 3 teacher

FULL TIME

November 14, 2024

View Job Description

AMANDLA / Safe-Hub

Director of Planning, Performance and Impact

Johannesburg

FULL TIME

November 14, 2024

View Job Description

Peach Payments

Key Account Manager

Cape Town

November 14, 2024

View Job Description

Sanlam

National Distribution Manager

Johannesburg

FULL TIME

November 14, 2024

View Job Description

Heineken International B.V.

Receptionist

FULL TIME

November 14, 2024

View Job Description