BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY


Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for e Commerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our Customers, but for every member of our Group too.


At DHL Supply Chain South Africa, we’re looking for…


Role Outline

• Responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost effective position.
• Designs and delivers the in-country / cluster country HR operational services, using standardised BPO processes, maximising cost effectiveness and continuously improving service performance against benchmarks
• Ensure all HR Operations processes are in line with local legal and regulatory requirements

Key areas of responsibility include:

• Work with Business HR and Centers of Excellence to ensure HR Operations supports the HR strategy delivery and meets business needs.
• Build strong business relationships across the organisation and with suppliers to develop the HR Operations service and priorities and continually improve the HR Operations reputation and promote its interest
• Work with Shared Services and Specialist Services teams e.g. Resourcing, Learning Delivery and Employee Relations / Employee Performance Management to support effective service delivery
• Work with Global HR Operations to drive the development and enhancement to standardised BPO processes and HR systems, to develop and support HR Operations service delivery
• Provide key support to the Global HR Operations lead in delivering a high quality HR Operations service to the business, working with key stakeholders and senior HR leadership members in the process
• Ensure the team delivers a high standard HR Operations service to the business, putting focus on excellent customer service and speed of delivery
• Deliver HR projects that sit within HR operations e.g. implementation of HR systems / system upgrades
• Ensure procedures and systems are in place to receive feedback from service users, partners and stakeholders, and evaluate the feedback and take appropriate action to secure continuous improvement
• Drive continuous improvement that delivers year on year cost savings and service capability, whilst improving service performance against benchmarks
• Develop and implement in-country / cluster country HR Operations service delivery strategy
• Lead the HR Operations team, driving implementation of standard processes and systems and managing service change
• Ensure HR Operations activities, projects and programs are resourced appropriately and delivered on time and within budget
• Provide leadership, guidance and professional advice on the design and delivery of HR Operations and continuous improvement programs
• Champion for customer focus, listen to and communicate with customers and stakeholders effectively
• Develop positive working relationships with internal functions and external organisations, to support the Global BPO develop DHL SC’s policies and priorities, further improve the organisation’s reputation and promote its interests
• Maintain effective relationships with business and HR leaders, Centers of Excellence leads and HR Operations Specialist Services leads
• Where appropriate, liaise with internal / external Heads of Shared Services to benchmark and increase learning/best practice
• Establish effective relationships with HR Business Partners
• Member of the Global HR Operations leadership team
• Effectively plan and deliver high quality HR Operations services, including where applicable:

• Employee administration (including advice and support around the employee lifecycle)
• Payroll Services (vendor management or Payroll service delivery where not outsourced)
• Benefits Services
• Reward Services

• In conjunction with Global HR Operations and HR IT Systems, develop and drive continuous improvement of HR systems, to enhance the customer experience and provide value added services to the organisation
• Develop the employee & manager experience through self-service, ensuring information is easy to find, user friendly and informative
• Drive management information and business insights capability to present a common reporting standard for HR activity
• Drive the payroll contract to meet contractual SLAs, deliver value add services and continuous improvement
• Align the delivery of HR services and products to changes in local legal and regulatory requirements
• Handle and resolve complex and more difficult issues (e.g. service shortfalls) and service impact of larger organizational changes
• Analyze service activities to identify trends and areas for process improvement
• Define quality standards, ROI metrics and benchmarks
• Lead and motivate the HR Operations team, instilling and demonstrating Supply Chain values and high standards of conduct.
• Appoint, develop and train the HR Operations team, ensuring effective deployment and retention to deliver excellent service and to drive the achievement of targets
• Ensure that the performance objectives for the HR Operations team are effectively incorporated into team and individual objectives and that the achievement of these objectives is effectively and regularly monitored
• Ensure the HR Operations team receive appropriate development and coaching to maximise their potential and career aspirations

Qualifications/ Skills/Competencies/Experience

• Matric
• Graduate degree qualification
• HR certification
• Project / program management certification or relevant experience
• Process improvement certification or relevant experience
• Strong understanding of the Supply Chain business and knowledge of operations
• 5-8 years of experience in various HR-related areas.
• Exposure with more complex, relevant key aspects of HR processes including Talent, C&B, ER / IR, etc
• Previous experience partnering the business at a senior management and executive level in a complex environment e.g. multi-country / -customers
• Team leadership – small to medium size teams
• Prior budget management experience
• Experience of delivering organisational change projects
• Experience setting up and managing outsource contracts
• Experience of HR Operations / HR Shared Services emerging best practice
• Experience working in a multi cultural team in a multi national environment

Competencies & Skills

• Maintains effective relationships with customers
• Develops and delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides employees, colleagues and business partners with candid and regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviors based on feedback
• Takes personal responsibility for career and development
• Has deep knowledge and experience of data administration
• Manage databases / filing systems in an efficient and effective manner
• Has good knowledge of data protection and is able to plan and assign the access levels for data management
• Has sound knowledge of company HR processes and procedures and is able to apply in effective manner
• Has good understanding of the role HR Service Delivery plays and its interactions with other HR functions across the employee life cycle
• Manage workflow across different channels (telephony / email, etc.)
• Apply performance measurement approaches in driving up business efficiency and process quality within work team
• Has deep knowledge of HR metrics to identify specific HR trends
• Analyze metrics results and identify HR trends
• Create further metrics / cross-reference metrics data analysis
• Has experience of identifying and delivering to customer service targets within a complex environment
• Use reporting systems (for example CREST, business intelligence tool)
• Has deep knowledge and experience of Service Level Management
• Adhere to and identify variances on the levels of services provided against SLA
• Has deep understanding and experience of implementing service quality and process improvement methodologies
• Has deep knowledge of various HR information management systems
• Work with the business and facilitate HR subject matter experts to define new HR system requirements
• Effectively find solutions for complex HR, TM systems requirements and come up with innovative solutions to meet business needs
• Combine Performance & Talent Management system data with market analysis and global trends into digestible and applicable support for business and HR leaders.
• Translate conceptual Business Intelligence requirements into tangible output to support strategic business decision making
• Build strong relationships of trust and advises key stakeholders
• Help team and others to navigate effectively around DPDHL in order to leverage the capabilities and contacts
• Resolve conflict effectively to an appropriate resolution and challenges others on all levels appropriately
• Offer support to help others so as to demonstrate their value and their willingness to invest in a longer term commitment
• Has a deep and detailed understanding of own business unit and that of the wider business division, including medium to long term business plans and key commercial drivers and can articulate how they contribute to these areas
• Has an awareness of the other DPDHL divisions and on occasion will reach out to peers on specific projects
• Likely to be a budget holder with responsibility for negotiating and delivering annual budget
• Responsible for making decisions within own area / budget responsibility. Likely to also provide advice or a view on decisions outside of own function.
• Recognize the importance of data in the decision making process and ensures relevant facts are gathered. Is comfortable analyzing data and drawing conclusions.

Languages

English - verbal and written – Fluent


Travel Requirements

Less than 25%