Job Number 24159901
Job Category Information Technology
Location MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management What You’ll Do
Service Desk Support

• Proactively manage and resolve logged calls.
• Ensure all incidents are logged via telephone, email, or web portal.
• Collaborate with vendors to reduce system downtime.
• Assign priorities, escalate calls when necessary, and respond to SLA warnings.
• Provide frequent updates and monitor the call queue to ensure minimal disruptions.

Desktop Support

• Image desktops, install software, apply patches, and map drives to correct networks.
• Offer support to hotel staff, business centers, and 3rd party vendors.
• Assist with application issues via approved remote support tools.

Who You Are
Experience

• 1-2 years of experience in a similar role.
• Prior experience in an IT Service Desk environment is desirable.
• Professional certifications in systems or related fields are a plus.
• Proven ability to support applications, hardware, operating systems, and telecommunications.
• Functions well in a multi-property/multi-client environment

Technical Skills

• Experience with Microsoft Windows Servers, Active Directory, Windows 10/11, and virtualization technologies (VMWare).
• Knowledge of networking (WAN/LAN, VPN), internet security technologies, and Vo IP telephony.
• Experience with Oracle Opera, Oracle Simphony, and Shiji Infra Sys Point of Sale is desirable.
• Familiarity with Marriott’s IT policies, standards, and digital solutions (Mobile Key, GXP, etc.).

Personal Attributes

• Strong relationship-building skills and a team player.
• Analytical, with the ability to troubleshoot and offer solutions.
• Excellent written and verbal communication skills, particularly when explaining technical solutions to non-technical colleagues.

Why Join Us

• Be part of a collaborative, global team at Marriott International, where innovation and customer service come together to create a seamless hotel experience.
• Gain exposure to cutting-edge technology and work across multiple properties and regions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.