South Africa Job Openings

Sanlam

Support Desk Consultant: Technical: SLS SC (Bellville) (PG 8/9)

Bellville

FULL TIME

August 30, 2024

Who are we?

Sanlam is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

What will you do?

This technical support role focuses on assisting clients over the phone within a telephonic Support Desk context and being responsible for connectivity administration. The Support Desk supports the larger Sanlam Connect channels with technical problem-solving related to Sanlam supported commercial software and sales/advice packages. Primarily incoming telephonic support is given to Sanlam Brokers, Advisors, and administration staff, utilizing these packages/software. The person must have technical knowledge, experience, and knowledge of the Advice tools (software). The administration tasks require an absolute commitment for flawless execution.

What will make you successful in this role?

Provide telephonic and/or remotely controlled technical support to Sanlam intermediaries (Advisors/Brokers), sales management and sales support staff on the following:

o Sanlam Advice Tools and services
o Microsoft Office and Internet: general support on programs and applications
o Connectivity
o Email

Qualification & experience

Grade 12
A+/and or MCSE (examination certificate), ITIL
Working knowledge of operating systems, the Internet and the application of networks
Working knowledge of hardware (PCs, printers, routers, etc.)
Working knowledge of technological trends
Understanding of sales processes and servicing industry
At least 1 year experience in a Technical Helpdesk or Technology Support environment
Minimum 1 year’s experience in life assurance or the broader financial services industry

Knowledge and skills

Understanding of Sanlam, especially Sanlam Connect, FAIS, FICA and SISSA’s compliance regulations is preferred
Working knowledge of operating systems and the Internet
Basic knowledge of hardware (PC’s, printers)
Skills to handle administration-related responsibilities

Core Competencies

Results Driven
Decision Making
Flexibility and Adaptability
Customer Focus
Innovation

Personal qualities

Building collaborative relationships
Communicates effectively
Action Orientated
Self-Development
Technical Professional Skills

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing independently

Collaborates - Contributing independently

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Turnaround time

The closing date for applications is 23 August 2024

The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our aim is to help you build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Life and Savings, Sanlam Emerging Markets, Sanlam Corporate, Sanlam Investment, Santam, as well as the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.

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