South Africa Job Openings

Sanlam
CALL CENTRE TEAM LEADER
Bellville
FULL TIME
November 18, 2024
repossessions in order to increase revenue.
- Grade 12
- 2 or more years contact centre experience
- Afrikaans Prociency to Read, Write and Speak is a requirement
- Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Comply with governance in terms of legislative and audit requirements
- Carry out collections processes within mandate, meeting SLA targets and quality standards.
- Manage personal development to increase own skills and competencies.
- Grasp and applies new information with ease, is motivated to identify new areas/channels of learning and consistently creates and takes advantage of learning opportunities.
- The ability to reflect on and learn from experience as part of life-long learning
- Cuts to the core of issues and applies effective analysis, logic and creativity to implement solutions.
- Shows insight into interpersonal dynamics and is able to adapt responses, accordingly, displaying appropriate act, empathy and sensitivity whilst maintaining relationships.
- Recognises interdependencies and collaborates with others to achieve shared goals.
- Is a self-starter who produces consistently high qualify outputs within agreed deadlines. Prompt and proactive in driving for results and sets challenging goals for self and other.
- Remains level - headed in situations for stress or pressure and persists in pursuing goals despite obstacles and setbacks.
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