• Drive a high-performance culture through mentorship and coaching of Support Managers.
• Lead the Administration team in achieving exceptional client service outcomes aligned with business goals.
• Foster cross-departmental collaboration to address and resolve challenges effectively.

• Spearhead process optimisations and best practices across Shared Services teams.
• Leverage competitor insights to ensure Glacier’s turnaround times and service levels remain industry-leading.
• Champion new technologies and systems to enhance operational outputs.

• Serve as a trusted escalation point for critical service issues, delivering timely, empathetic resolutions.
• Build long-lasting relationships with intermediaries and stakeholders, emphasizing collaboration and mutual respect.

• Repurchases
• Claims
• Alterations
• Maintenance

• We’re looking for a seasoned leader with a proven track record in Financial Services and a passion for innovation. This role is ideal for someone eager to apply their expertise in the LISP industry while advancing in a high-growth environment.
• Relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma)
• Minimum 6 years’ proven people management experience within Financial Services Industry
• Minimum 4 years’ experience in the LISP industry
• Experience with process improvement methodologies
• Ability to develop and implement process controls to reduce risk to the business
• Strong analytical and problem-solving skills
• Strong interpersonal and client relationship skills
• Strong communication skills (both verbal and written)
• Proven ability to work independently and proactively
• Willingness to travel
• Excel proficiency at an intermediate level will be to your advantage

• Drive Client-Centric Solutions and Foster Innovation
• Lead Teams with Purpose and Inspire Excellence
• Analyze Complex Data to Make Informed Decisions
• Deliver Results in High-Pressure Environments

• Adaptability in dynamic environments with competing priorities
• Proactive problem-solving with a focus on results
• Growth-driven leadership with an emphasis on accountability and innovation