South Africa Job Openings

RSAWEB
Consumer Operations Team Leader
Cape Town
FULL TIME
October 9, 2024
Job Information
Job Description
Specialisation fields:
- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)
Our values:
- Creativity
- Humanity
- Innovation
- Passion
Where will the successful candidate fit in?
Key Objectives:
General
- Provide support to team leaders within the Consumer Operations Department.
- Provide guidance and mentorship to help team leaders achieve their goals and improve their teams' performance.
KPI Management
- Ensure that all departments consistently meet daily KPIs.
- Monitor and analyze performance metrics, identifying areas for improvement.
- Work closely with team leaders to implement strategies that enhance efficiency and effectiveness.
Process Improvement
- Collaborate with team leaders to identify and implement process improvements.
- Foster a culture of continuous improvement across departments.
Reporting
- Prepare performance reports for management.
- Use data to inform decision-making and adjust strategies as needed.
Requirements
- Completed grade 12.
- Bachelor's degree in IT, Operations Management, or a related field is preferred.
- 3+ years of experience in a leadership role, preferably within the Call Center, IT or ISP industries.
- Strong leadership and mentoring skills.
- Proven ability to manage and optimize team performance
Benefits
- Medical Aid (Discovery)
- Reduced Gap Cover Rates (Turnberry Premier)
- Retirement Annuity Contribution (Allan Gray)
- Medical Insurance (Momentum - Health4Me)
- Discounted Internet Connectivity
- Free Employee Wellness Programme (ICAS)
- Team Buildings
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best!
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