South Africa Job Openings
RSAWEB
Consumer Operations Team Leader
Cape Town
FULL TIME
October 9, 2024
Job Information
Date Opened
30/08/2024
Job Type
Full time
Industry
Consumer Operations
Work Experience
5 years
Education Level
Grade 12 or equivalent
City
Cape Town
Province
Western Cape
Country
South Africa
Postal Code
8005
Job Description
Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022, and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on My Broadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
Specialisation fields:
- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday.
Our values:
- Creativity
- Humanity
- Innovation
- Passion
Where will the successful candidate fit in?
We are looking for an experienced Operations Team Leader to lead the day to day running of the Consumer Operations Department. The role will be focused on ensuring that all departments are running efficiently and that daily requirements are met, with an emphasis on cross-functional collaboration.
Key Objectives:
General
- Provide support to team leaders within the Consumer Operations Department.
- Provide guidance and mentorship to help team leaders achieve their goals and improve their teams' performance.
KPI Management
- Ensure that all departments consistently meet daily KPIs.
- Monitor and analyze performance metrics, identifying areas for improvement.
- Work closely with team leaders to implement strategies that enhance efficiency and effectiveness.
Process Improvement
- Collaborate with team leaders to identify and implement process improvements.
- Foster a culture of continuous improvement across departments.
Reporting
- Prepare performance reports for management.
- Use data to inform decision-making and adjust strategies as needed.
Requirements
- Completed grade 12.
- Bachelor's degree in IT, Operations Management, or a related field is preferred.
- 3+ years of experience in a leadership role, preferably within the Call Center, IT or ISP industries.
- Strong leadership and mentoring skills.
- Proven ability to manage and optimize team performance
Benefits
- Medical Aid (Discovery)
- Reduced Gap Cover Rates (Turnberry Premier)
- Retirement Annuity Contribution (Allan Gray)
- Medical Insurance (Momentum - Health4Me)
- Discounted Internet Connectivity
- Free Employee Wellness Programme (ICAS)
- Team Buildings
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best!
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