• Cloud infrastructure
• Enterprise connectivity
• Mobile connectivity and data management
• Fibre-to-the-Home (FTTH)
• Fibre-to-the-Business (FTTB)

• Creativity
• Humanity
• Innovation
• Passion

• Processing of FTTH (Fibre To The Home) new orders, upgrades and downgrades.
  
• Place and track each customer order and ensure the customer receives updates.
  
• Coordinating service delivery with Fibre Network Operators (FNO's).
  
• Onboarding new clients.
  
• Stakeholder and customer management
  
• Ensuring customer has a smooth onboarding journey from beginning to end.
  
• Ability to work through high volume ticket numbers by means of calls, email/Whatsapp/livechat.
  
• Ability to understand complex customer situations and provide appropriate solutions
  
• And any other reasonable task

Requirements

• Grade 12 or equivalent.
• Relevant tertiary education (preferred).
• 2 years' experience within a fast paced, high volume Customer Services/Technical Support environment.
• Minimum of 1 year within an ISP providing Project Delivery, Provisioning or Technical support services.
• Proven ability to resolve high volume amounts of tickets per day.
• Customer Centric – must place high priority on customer experience.
• Takes initiative, driven and proactive problem solver.
• Accuracy and great time management skills.
• Strong MS Excel, MS Word and numerical ability.
• Experience working on a CRM and Ticketing system