South Africa Job Openings
Unifi Africa
Product Owner - Call Centre
Stellenbosch
FULL TIME
October 21, 2024
Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Unifi is looking for a Product Owner to lead the development of our call centre solutions as part of our software platform. You'll drive the vision and ensure we deliver efficient, impactful tools that improve the customer experience. We're a collaborative team that values new ideas and practical solutions. We're looking for someone detail-oriented, curious, and eager to learn. A good sense of humour and enthusiasm for tackling challenges will fit perfectly with our team. If you're excited to shape our call centre product roadmap, we’d love to hear from you!
Learn more about Unifi at:
www.unifi.credit/about
https://www.youtube.com/watch?v=vl32Bzx AHf A&t=4s
https://www.youtube.com/watch?v=_Gf1Zi Fpf Sc&t
Responsibilities
Unifi is looking for a Product Owner to lead the development of our call centre solutions as part of our software platform. You'll drive the vision and ensure we deliver efficient, impactful tools that improve the customer experience. We're a collaborative team that values new ideas and practical solutions. We're looking for someone detail-oriented, curious, and eager to learn. A good sense of humour and enthusiasm for tackling challenges will fit perfectly with our team. If you're excited to shape our call centre product roadmap, we’d love to hear from you!
Learn more about Unifi at:
www.unifi.credit/about
https://www.youtube.com/watch?v=vl32Bzx AHf A&t=4s
https://www.youtube.com/watch?v=_Gf1Zi Fpf Sc&t
Responsibilities
- Understand the software product’s value proposition within the business and market.
- Define and communicate the product vision, strategy, and roadmap, ensuring alignment with business goals.
- Collaborate with stakeholders to gather, prioritise, and document product requirements, ensuring clarity for the development team.
- Lead the entire product development lifecycle, from ideation to launch, ensuring the timely delivery of high-quality solutions.
- Work across teams to promote user adoption and ensure alignment of goals and dependencies for successful product delivery.
- Define and monitor key performance indicators (KPIs) to measure product success and adoption.
- Analyse product trends and usage to refine the roadmap, address pain points, and meet evolving user needs.
- Drive continuous improvement, prioritising and delivering product changes while making informed decisions on trade-offs.
- Perform root cause analysis on issues and lead solutions to resolve them.
- Act as the primary point of contact for all product-related matters, providing clear communication to stakeholders.
- Stay informed about market trends and competitor products.
- Bachelor's degree in IT, Engineering, or a related field.
- At least 5 years of experience in a software product-focused role, preferably within financial services.
- Strong experience with product requirement documentation, stakeholder management, UX, and full product ownership.
- Minimum 3 years of hands-on SQL experience.
- Proven success in delivering and managing complex products.
- Ability to translate business requirements into technical specifications.
- Meticulous attention to detail with a strong focus on order, quality, and accuracy.
- Excellent communication, negotiation, and stakeholder management skills.
- Passion for developing products that solve real user problems and create significant value.
- Enthusiasm for Africa and the challenges of working in a developing world context.
- Willingness to travel across Africa.
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