South Africa Job Openings
Unifi Africa
Support Analyst
Stellenbosch
FULL TIME
November 6, 2024
Unifi is recruiting a new detail-oriented and experienced Support Analyst to join the software development team to help build out our world class software platform. The ideal candidate will play a key role in ensuring the quality and functionality of our products through systematic testing and validation processes.
Learn more about Unifi at:
www.unifi.credit/about
https://www.youtube.com/watch?v=vl32Bzx AHf A&t=4s
https://www.youtube.com/watch?v=_Gf1Zi Fpf Sc&t
Responsibilities
- Conduct second-line support activities and engage in root cause analysis to address and resolve reported issues
- Provide weekend standby support when required.
- Collaborate with cross-functional teams, including developers and product owners, to communicate and resolve quality issues.
- Conduct thorough testing of software applications to identify bugs, defects, and other issues.
- Create and execute test plans, test cases, and test scripts to validate product functionality.
- Document and report defects, ensuring accurate and detailed information is provided for efficient issue resolution.
- Perform regression testing to ensure that previously identified and resolved defects do not reoccur.
- Participate in the design and improvement of testing processes and methodologies.
- Stay informed about industry best practices and new testing tools to continuously enhance the quality assurance process.
- Previous experience in a support or quality assurance role.
- Basic SQL experience.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- A strong interest in continuous development and upskilling in testing tools and technologies.
- Understanding of software development life cycle (SDLC) and testing methodologies is advantageous.
- Strong analytical skill and logical thinking.
- Good communication skills & strong attention to detail.
- Accurate and high quality result oriented work approach.
- Genuine passion for Africa and a willingness to contribute to projects in a developing world context.
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