South Africa Job Openings

Sanlam

Stockbroking Support Specialist - GI Business Solutions

FULL TIME

October 8, 2024

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?

The Stockbroker Support Specialist will be responsible for providing support to the stockbroker application and processes throughout Glacier International. This includes the daily end user support on issues requiring specialist attention, including Client Services, Investment Admin and Regional Sales teams, as well as managing the system development life cycle for changes and updates.

Key outcomes

The following outcomes will be expected to be achieved by the Stockbroker Support specialist in Glacier International:

Monitor that the immediate and medium-term business needs are being addressed by the system and operational development initiatives
Analyse business operations with clients’ needs
Act as a leading advisor and subject matter expert when it comes to Glacier International stockbroker onboarding, maintenance, end to end operational processes, systems and functionality thereof
Define areas for enhancements that are aligned with system development life cycle
Constantly reviewing current processes to deliver optimal efficiency
Develop, maintain and review system documentation (Processing standards)
Facilitate system and operational forums and workshops
Project manage system upgrades and restructuring ito communication, training and support
Project manage all new development within any system and the roll out of new functionality
Communicate to internal parties and system vendors on a continual basis
Resolve escalated incidents and critical problem areas within operations
Liaise with other teams to understand their needs and ensure they are fully informed of operational objectives, purposes, development plans in the pipeline and achievements
Ensure the stockbroker application is in optimal working order
Keep abreast of the issue logs of all user/system issues and their resolutions
Manage all non-conformance with System vendors and ensure prompt resolution
Build on processes and procedures that follow the best practice of Glacier International

Qualifications and experience

Relevant tertiary qualification Finance, Information Systems or equivalent
2-3 years working experience in Financial Services preferably with International and SA tax laws experience
Proficient in Microsoft Office Suite and IMS administration system
Broad understanding of systems, procedures and processes in Glacier International

Competencies

Analytical thinking and problem solving
Collaborates
Results driven and attention to detail
Be resilient
Sound judgement
Ability to plan, schedule and organize in a systematic and orderly manner
Strong interpersonal skills, being supportive and patient with users
Excellent verbal and written communication skills

Attributes

Self-motivated
Honesty, integrity and respect
Team player
Ability to perform work under pressure and adapt to change
Resilience and Tenacity
Assertive and confident

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

Closing Date: 18 October 2024

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

Glacier is committed to excellence and striving towards Employment Equity.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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