South Africa Job Openings

Sanlam
Digital Support Consultant
Johannesburg
FULL TIME
October 9, 2024
- Listening Skills
- Reading Comprehension
- Complex Problem Solving — identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Time Management
- Availability
- Organisational Skills
- Excellent interpersonal skills
- Excellent analytical skills
- Proven experience to conduct verbal exchange of information requiring difficult explanation as well as tact and diplomacy relating to various fields.
- Execute initiatives, programmes and strategic objectives.
- Proven computer literacy, including advanced MS Word, MS Excel and MS Power Point.
- Good communication skills both verbal and written.
- Ability to interact and liaise with a diverse audience range.
-
Training/ Presentation Skills
- Grade 12
- Proficient with MS Office (advanced)
- Short – term insurance industry experience ( 2 Years)
- Knowledge & understanding of Santam systems (Policy Center, Avaya, CRM etc,)
- Previous experience in a Call Centre and/or Service Desk environment
- Technical and navigational support to all business stakeholders .
- Provide coaching to the relevant stakeholders on changes relating to the system supporting of stakeholders with change management.
- Strong customer focus
- Meeting customer expectations to ensure customer satisfaction
- Well organised (Developing specific goals and plans to prioritize, organize, and accomplish your work.The ability to impart written and verbal knowledge and remain client focus
- Check usability of the systems
- Report and log all issues
- Awareness around the implementation of technology with the business
- AVAYA
- Mainframe
- Policy Center
- Confluence (Project management)
- JIRA (Project management)
- CA Unicentre.
- CRM
- Broker Portal
- Client Applications
-
RPA
- Availability
- Persuasiveness
- Action orientated
- Business insight
- Detail orientated
- Insurance process knowledge
- Conflict handing skills
- Ability to multi task and be able to work under pressure
- Relationship building
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