South Africa Job Openings

Teleperformance South Africa

Night Shift Sales and Service Specialist- V2608a

Cape Town

FULL TIME

September 6, 2024

Are you ready for your next challenge?
Are you looking for an exciting new opportunity?
If so, read on…
With a team of over 410,000+ interaction experts serving a 140 countries speaking over 300 Languages and dialects, Teleperformance are the worldwide leader in delivering an outstanding customer experience.
We are currently going through an incredibly exciting time and as we continue to grow our business as the Top BPO Operator in South Africa. we have an excellent opportunity for enthusiastic, passionate and driven Inbound Customer Sales and Service Advisors to join our team.
Successful candidates will be working on behalf of one of the US’s most prestigious Telecommunications Providers, receiving Inbound Service and Sales calls dealing with tariff changes, Service queries and aiding loyalty development throughout each and every customer engagement.
Due to the complexity of internationally Regulated market the ideal candidate would have experience servicing this industry.
Teleperformance offers a fun, people centric working environment where we will fully support you and your career progression. You will receive a competitive basic salary with excellent benefits, detailed below.
The Benefits:

Salary of UP to R9000 (depending on experience)
Achievable performance related bonus opportunities up to 26% of your basic salary (attendance and KPI achieving dependent)
A fabulous, newly refurbished, modern working environment
Primary Healthcare (after 6 Months)
Provident Fund with equal Employers contribution (after 6 Months)
Employee Assistance Programme
Free door to door transport for evening shifts after 7.00 pm
Additional Transport Allowance paid mid-month
In-depth product and US ‘cultural based’ training
Genuine career development opportunities

The Successful Candidate:

Experience delivering service / sales for a US Telecommunications company
A minimum of 6- 12 months sales/ Customer service experience (essential)
An excellent command of the English language (grammar, pronunciation, pace and voice clarity)
Exceptional communication skills
Driven with a passion to succeed in a fast paced environment
Confident and engaging individual with the ability to build exceptional rapport with customers
Ability to deliver an outstanding customer experience, profile customers and match products to individual needs
Computer literate with the ability to ‘type and talk’
Target driven and self-motivated in order to meet and exceed both team and individual project targets

If you have the skills and experience to excel in this role, please click apply now
Please note: In order to be considered for this role you must be able to provide 2 valid reference and pass a Criminal and Credit record check.
Benefits:

Bonus scheme
Private medical/dental insurance
Wellness programs
Subsidized commuter solution

Job Type: Full-time
Pay: R8 000,00 - R8 500,00 per month
Education:

High School (matric) (Required)

Experience:

Call Centre Telecommunications: 1 year (Required)
BPO call centre: 1 year (Required)

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