The Opportunity


The Patient Service Representative is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Responsibilities

Understanding of Mindful Care Services & what's within our treatment capacity
Service Experts

• Psych
• Therapy
• Recovery
• Our limitations

Answer incoming calls & directing to the appropriate line if unable to resolve

• Assist with patient reschedule & cancellation
• Coding no shows if same day cancellation
• Status of payments
• Reviewing balances
• Providing statements if requested

Assist with questions regarding the status of paperwork

• What documentation our providers can & cannot fill out
• Assist with HIPAA fill out, reviewing the form and advising what needs to be corrected
• Sending the appropriate documentation for PCA to start working on patient request

Billing/Insurance Knowledge

• Accepted & Out of Network insurances
• How to verify
• Review copay & deductible information

Provide Tech Support

• Assist with portal questions
• Understand all aspects of the pt portal to guide any patient with issues accessing like password, their appointment window, their documentation, etc.
• Trouble shooting zoom

Facility experts

• Location & Directions inquiries
• Know the crossroads
• Know how to locate the office in the building
• Know the directions on how to get there
• Know the requirements to access the building
• Closest location to the caller

Candidate Profile

• High school diploma or equivalent required
• Experience in a call center environment; previous experience in healthcare is preferred
• Prior customer service experience, medical or mental health practices preferred
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

• Type: Contract Full-time
• Schedule: Monday – Friday 11am – 8pm ET (will move to a 10 hour day, 4 days a week in the future)
• Location: South Africa
• Type: Remote

Compensation
The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.