We are seeking a dedicated and knowledgeable Consultant for our Multi Currency Clearing & Vostro Client Services team. This role involves providing transactional support to foreign financial institutions (FFI clients) who transact across multiple currencies cleared through arrangements in South Africa. The successful candidate will manage cases (queries, investigations, and closures), maintain underlying transactional accounts and configurations, and advise on policies and rules impacting operational processes. Regular engagement with both our foreign institutional clients and internal teams is essential to ensure an efficient and effective currency clearing service.

• Stakeholder Relationship Management: Build and maintain strong relationships with FFI clients and internal teams.
• MCC & Vostro Transactional Case Management: Handle queries, investigations, and closures efficiently.
• Maintaining Accounts and Customer Configurations: Ensure accurate maintenance of transactional accounts and configurations.
• Reporting and Miscellaneous Tasks: Provide comprehensive reports and handle various other tasks as needed.

• NQF level 5: Banking and Payments focus.

• Working experience in international banking.
• 3 years’ experience in customer service.
• 3 years’ experience with ZAR domestic high-value interbank payments.
• 3 years’ experience with FFI clearing services (single or multiple currencies).

• Understanding of international banking concepts and operational processes.
• Familiarity with relevant policy, regulation, and compliance requirements impacting FFI clearing services.
• Knowledge of FFI clearing services operational processes.
• Awareness of central bank policies as they apply to FFI clearing services.
• Insight into ZAR domestic interbank processes.
• Experience with African Currency Nostro providers and their processes related to FFI clearing services.
• Proficiency in SWIFT standards as they apply to the payment and cash management segment.

Higher Diplomas: Business, Commerce and Management Studies (Required)