The role is responsible for designing and implementing a Human Resources business model and strategy for the SME segment, within Relationship Banking, aligned with the overall HR organizational strategy. This includes leading the people agenda across Integrated Channels to drive optimal business outcomes, ensuring compliance with relevant legislation, HR policies, and best practices. The role aims to deliver tailored People solutions and strategic initiatives to support the business’s commercial objectives.

• Demonstrates deep knowledge of global markets, competitive positioning, and commercial drivers in a dynamic retail banking environment.
• Translates the Business Unit (BU) strategy into a clear people agenda and provides strategic HR support to senior leadership.
• Leverages data, analytics, and trends to diagnose BU challenges and propose effective HR solutions.
• Builds external networks and influences perceptions to attract top talent and shape the market view of Absa Group Limited.

• Serves as a trusted HR advisor to senior leaders, offering coaching, guidance, and strategic advice.
• Influences senior leadership with credibility and acts as a sounding board for the Managing Executive (ME) and top leadership.
• Supports leadership effectiveness and team development at the highest levels.

• Functions as the key relationship manager, coordinating People Specialists and Operations to execute the people strategy.
• Focuses on talent development, succession planning, and nurturing leadership within the BU.
• Drives customer-centric HR practices, ensuring responsiveness and prioritizing customer relations within People Function teams.
• Leads the execution of key People initiatives using effective change management and project management disciplines.

• Oversees strategic workforce planning and participates in executive-level hiring.
• Leads talent reviews, succession planning, and capability development for the BU.
• Delivers leadership programs, identifies internal capability gaps, and implements appropriate development and coaching plans.
• Manages reward and performance strategies, including executive compensation and pay cycle management.
• Ensures strong employee engagement, partnering with the People Operations team.

• Develops a high-performing team through formal performance management and ongoing coaching.
• Identifies and addresses training and development needs for team members, while maintaining a succession plan for critical roles.
• Recruits, develops, and engages team members to drive strong employee engagement.

• Establishes and oversees the people risk framework within the People Function.
• Manages budgets effectively, ensuring alignment with cost drivers and financial targets.

• Bachelor’s Degree (Postgraduate qualification preferred)
• Experience in a fast-paced, high-pressure environment with a 24/7 operational model across various channels
• Retail banking experience is an advantage
• Expertise in managing large-scale people projects, including reskilling and innovation
• Strong relationship-building skills at all levels of the organization and with labor partners
• Oversight of a team of 7,000 permanent employees across South Africa, including a large People Partner team across multiple regions.

Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)