South Africa Job Openings

Metropolitan Life

Research Intern (CPT/JHB)

Cape Town

November 19, 2024

Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za


Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
We have an exciting role for a Customer Experience Operations Intern to support us in our VOC Program, ensuring seamless execution, data quality, and operational efficiency. The successful candidate will possess some market research knowledge, project management skills, and a proactive approach to problem-solving.


Requirements

  • Bachelor’s degree/diploma in marketing, Business, Statistics, or related field

  • Desire to learn, teachable spirit

  • 6- 12 months of market research and/or operations experience

  • Project management skills

  • Proficient in MS Office (Excel, Power Point, Word

  • Excellent communication, presentation, and report-writing skills

  • Based in JHB will be an advantage


Duties & Responsibilities
Research:

  • Assist in designing and implementing market research projects (online surveys, focus groups, interviews).

  • Coordinate data collection, cleaning, and analysis.

  • Prepare research reports and presentations.


Operations:

  • Manage project databases, records, and documentation.

  • Develop and maintain SOPs for projects.

  • Ensure compliance with company policies and standards.


Project Management:

  • Coordinate multiple projects simultaneously, meeting deadlines and budgets.

  • Track progress, identify risks, and mitigate issues.

  • Collaborate with cross-functional teams (sales, marketing).


Additional Responsibilities:

  • Conduct literature reviews and market trend analysis.

  • Develop and maintain relationships with vendors/partners.

  • Identify process improvements and implement changes.


Competencies

  • Collaboration

  • Impact and Influence

  • Self-Awareness and Insight

  • Diversity and Inclusiveness

  • Lateral Thinking

  • Problem Solving

  • Virtual Collaboration
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