Apply for Research Intern (CPT/JHB) Role at Metropolitan Life

South Africa Job Openings

Metropolitan Life

Research Intern (CPT/JHB)

Cape Town

November 19, 2024

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

We have an exciting role for a Customer Experience Operations Intern to support us in our VOC Program, ensuring seamless execution, data quality, and operational efficiency. The successful candidate will possess some market research knowledge, project management skills, and a proactive approach to problem-solving.

Requirements

Bachelor’s degree/diploma in marketing, Business, Statistics, or related field

Desire to learn, teachable spirit

6- 12 months of market research and/or operations experience

Project management skills

Proficient in MS Office (Excel, Power Point, Word

Excellent communication, presentation, and report-writing skills

Based in JHB will be an advantage

Duties & Responsibilities

Research:

Assist in designing and implementing market research projects (online surveys, focus groups, interviews).

Coordinate data collection, cleaning, and analysis.

Prepare research reports and presentations.

Operations:

Manage project databases, records, and documentation.

Develop and maintain SOPs for projects.

Ensure compliance with company policies and standards.

Project Management:

Coordinate multiple projects simultaneously, meeting deadlines and budgets.

Track progress, identify risks, and mitigate issues.

Collaborate with cross-functional teams (sales, marketing).

Additional Responsibilities:

Conduct literature reviews and market trend analysis.

Develop and maintain relationships with vendors/partners.

Identify process improvements and implement changes.

Competencies

Collaboration

Impact and Influence

Self-Awareness and Insight

Diversity and Inclusiveness

Lateral Thinking

Problem Solving

Virtual Collaboration

We regret to inform you that this job opportunity is no longer available as it has expired

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