• Monitor and improve payment performance metrics, including conversion rates, payment acceptance rates, and transaction success rates
• Drive initiatives to improve payment acceptance and conversion rates by optimizing payment gateway configurations and testing new payment methods Analyze payment data to identify trends, optimize payment routes, and enhance overall performance
• Collaborate with payment service providers (PSPs) to resolve issues
• Work closely with the fraud team to develop robust fraud prevention frameworks, activate trigger alerts and respond to emerging threats
• Conduct risk assessments, identify vulnerabilities, and implement controls to minimize financial and reputational risks
• Maintain up-to-date knowledge of industry trends, regulatory requirements, and fraud techniques to ensure effective risk mitigation
• Analyze data to identify the root causes of payment failures and implement corrective actions

• Bachelor’s degree in Finance, Business, Risk Management, or a related field
• Experience in payment operations, fraud management, or risk management within financial services, fintech, e-commerce, or a related industry is required
• At least 2 years of experience in a team lead or supervisory role Strong understanding of payment processing, fraud prevention strategies, and risk management practices
• Proven experience working with payment gateways, PSPs, fraud detection systems, and risk management tools
• Excellent analytical skills with the ability to interpret complex data and make data-driven decisions
• Strong communication and interpersonal skills, with experience working in cross-functional teams