Customer Service/Support

Job Advert

If this sounds like you, join our team of game-changers at Concentrix in a Team Leader role at our dynamic Cape Town office.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
To succeed in this role, you’ll need to be highly organised and an ace when it comes to time management and planning. We’re looking for a team player who keeps their cool under pressure, someone who is able to multitask with flare and ease and leads by example through setting high standards.
If you have a proven track record of success, hard work and diligence in your current role and are motivated to deliver results, then take up this rewarding challenge and apply today!
What you will do in this role:

• Lead, mentor, and motivate a team of retentions specialists.
• Conduct regular team meetings and one-on-one sessions.
• Set performance goals and provide feedback to team members.
• Develop and implement strategies to retain customers.
• Analyse customer data to identify trends and potential issues.
• Collaborate with other departments to enhance the customer experience.
• Handle escalated customer retention issues.
• Communicate with customers to understand their needs and concerns.
• Implement solutions to improve customer satisfaction.
• Track team performance and key metrics.
• Prepare and present reports on retention activities and results.
• Identify areas for improvement and implement corrective actions.

Your qualifications
Concentrix is a great match if you:

• Have a matric certificate
• Proficient in English articulation and comprehension, both written and spoken
• Proven track record of high performance
• NA account and is able to work a 24 hour rotational shift.
• Have a minimum of 6 months’ experience as a Deputy Team Leader
• Have excellent communication and listening skills
• Have the ability to identify problems and find solutions by imparting knowledge
• Have analytical, time management and organisation skills
• Are PC literate with fast typing skills and experience using appropriate software and systems
• Have clear credit, disciplinary and criminal records

Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South Africa’s law, only applicants who are legally authorised to work in the South Africa will be considered for this position.