South Africa Job Openings
Shoprite Group
Telesales Clerk - Hermanstad, Pretoria
Pretoria
FULL TIME
August 29, 2024
Closing Date
2024/09/05
Reference Number
SHO240829-1
Job Title
Telesales Clerk - Hermanstad, Pretoria
Job Type
Permanent
Location - Country
South Africa
Location - Province
Gauteng
Location - Town or City
Hermanstad, Pretoria
Purpose of the Job
We are looking for an honest and enthusiastic telesales clerk to contribute to generating sales for the organisations and providing exceptional customer service to our clients.
To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.
To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.
Job Advert Details
Job Category
Pharmaceutical
Job Objectives
- Reduce the number of drop calls to zero
- Maintaining a service Level 95%
- Meet inbound calls target
- Manage the chat and e-mail channels, ensuring immediate response to online clients and resolution of complaints and enquiries.
- Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business
- Conform to QA guidelines as set out by operations
- Resolve and log client queries and complaints accurately using the provided systems
- Achieve a quality score of not less than 80%
- Ensure quality & accuracy when actioning tasks/providing information
- Perform outbound calls to existing and potential clients to promote products / campaigns
- Receive phone calls, chat & e-mail orders and accurately capture onto the system
Qualifications
Essential:
- Matric (Grade 12)
- Call centre certification and higher learning certificate or diploma advantageous
Experience
- Minimum 6 months inbound call centre experience
- Minimum 6 months outbound call centre experience
- Experience in client retention and sales advantageous
Knowledge and Skills
- Proven record of accomplishment of successfully meeting sales targets and delivering exceptional customer service over the phone
- Good telephone etiquette
- Computer literate: MS Office, Call centre software and CRM systems
- Target driven
- Ability to perform under pressure
- Negotiation skills and effective in handing objections
- Ability to resolve issues and address complaints
- Ability to work in a team
- Ability to learn about products/systems and describe/explain them to prospects
- Multilingual (English and two other South African languages)
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.
", "date Posted":"2024-08-29", "valid Through":"2024-09-05", "identifier":{ "@type":"Property Value", "name":"Shoprite Group", "value":"SHO240829-1" }, "hiring Organization":{ "@type":"Organization", "name":"Shoprite Group", "same As":"https://shoprite.erecruit.co/candidateapp/?source=Google Jobs" }, "job Location":{ "@type":"Place", "address":{ "@type":"Postal Address", "address Locality":"Hermanstad, Pretoria", "address Region":"", "address Country":"" } } }
New Job Alerts
DHL Express
Finance Audit and Compliance Accountant
Johannesburg
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
Heineken International B.V.
Maintenance Clerk
Johannesburg
FULL TIME
August 30, 2024
View Job Description
Ampath Laboratories
Data Input Clerk (Night shift) - Greenacres
FULL TIME
August 30, 2024
View Job Description
PepsiCo
Clerk Stock Control (Temporary) - Bloemfontein Bakery
Bloemfontein
August 29, 2024
View Job Description
See What’s New: Shoprite Group Job Opportunities
Shoprite Group
Senior Talent Solutions Specialist
Brackenfell
FULL TIME
November 18, 2024
View Job Description
Shoprite Group
Assistant Manager - Designate
Klerksdorp
FULL TIME
November 18, 2024
View Job Description
New Job Alerts
DHL Express
Finance Audit and Compliance Accountant
Johannesburg
FULL TIME
November 19, 2024
View Job Description