Veralto
Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future.Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations world wide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose. Safeguarding the World’s Most Vital Resources™

Veralto’s Water Quality Companies’ – Hach , Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, Mc Crometer, XOS & Acquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatement facilities to lakes, rivers, watersheds and oceans
Our Product Identification companies – videojet, Esko, X-rite, Linx and Pantoe helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
Please login to our site - https://www.veralto.com/

WATER QUALITY PLATFORM
Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, Mc Crometer and Chem Treat. WQ Asia has sales offices in India, Australia, New Zeland, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam and Philippines.

ROLE DESCRIPTION
What You'll Be Doing (Job Responsibilities)
Essential Functions

• Full time work in HACH Korea solution center in Gimpo-si, Gyeoggi-do, Republic of Korea.
  
• General support to customer, manager, technicians, Hach Korea colleagues who is related with.
  
• Management of service log file for general service works.
  
• Checking service log file by real time and share information with customer, manager, technicians, Hach Korea colleagues who is related with.
  
• Coordination and arrangement of requested service issue to manager, technicians.
  
• Waiting call from customer, channel partners for getting service issue.
  
• Documents support (Quotation, bills, MSDS, insurance Etc.)
  
• Registration of new customer, new supplier.
  
• Communication with manager, technicians and other Hach Korea colleagues for service works.
  

Other Non-Essential Functions

• Works with rest of territorial staff as a team to meet objectives.
  
• Other duties as assigned.
  

What We Are Looking For (Skills & Qualifications)

• Within 3 years experience of working for customer by call or face to face
  
• Experience with MS Office programs
  
• Experience in a commercial Service role with metric and monitored KPI performance preferred
  
• Able to communicate fluently in Korean and handle basic conversations in English
  
• Can communicate with overseas colleague by English written
  

Personal Trait Profile

• Customer Focus: Builds and sustains positive and collaborative relationships with customers (internal or external, as applicable). The drive to discover and meet the needs of customers.
  
• Must have excellent listening skills, manages by fact and leads by example.
  
• Teamwork: The ability to work collaboratively with customers, suppliers, and fellow associates at all levels toward mutual objectives.
  
• Strategic thinking and tactical implementation ability.
  

ENVIRONMENT:

• The work environment for this position if the Service Center (HACH KOREA SOLUTION CENTER) in Gimpo-si, Gyeonggi-do, Korea.
  
• Usually, this position is for support to service manager and service technicians.
  
• About once a month attend to the Hach Korea Main Office in Seoul.
  
• There is probation term up to 6 months.
  

What’s In It for You

• You will play an integral part in shaping the Op Co and the whole platform’s business in Asia, one of strongest and highly visible region with many untapped opportunities
  
• You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication
  

Diversity, Equity, and Inclusion | Veralto : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

1. 하크코리아 솔루션센터 1일 8시간 풀타임근무 (경기도 김포시 소재)
2. 고객사, 딜러사, 사내 관련 직원들에게 서비스 업무와 관련된 전반적인 지원업무
3. 서비스 업무들에 대한 내용이 기재된 서비스 로그파일 관리
4. 서비스 업무들에 대한 실시간 정보 공유
5. 서비스 업무들에 대한 관리자, 테크니션들과의 업무 할당 및 조율
6. 전화대기 - 고객사로부터의 기술문의 및 하크코리아 내부직원들이 필요로 하는 서비스 업무에 대한 대응
7. 서류발행 및 지원업무 - 견적서, 거래명세서, 세금계산서, 보증보험, MSDS 등
8. 신규고객사, 신규공급사에 대한 시스템 등록 업무
9. 그 밖에 하크코리아 서비스팀의 업무를 위한 소통
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.