Are you our next Technical Support Agent?

Who are we looking for

Pagero is looking for a Support Technician who is keen to start their professional careers in a fast-growing and global IT company. You will get the opportunity to apply your technical interest when helping our customers get the most out of our solutions. Join us for a fulfilling journey!
If you are eager to learn and thrive in a dynamic, fast-paced, and global work environment, we encourage you to apply below. Final date for application is 15.9.2024.

Role Description
As a Technical Support Agent your main tasks will be to help customers resolve questions related to our software, including investigating invoice issues, troubleshooting and looking into e-service cases using chat, phone and Case Management System as your most important tools. You will work on solving issues of varying difficulty, where you pilot the customer through Pagero’s services while teaching them the best ways to navigate and accomplish what they need. You will be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty.
To thrive in this role, you adapt quickly to new tasks and are motivated by understanding the underlying factors to the problems you encounter. Furthermore, you have the will and ability to help customers and colleagues and always make an effort to deliver the best possible support.

What we offer you
We believe that the power of Pagero is the synergy between our people and our capabilities. We offer you the opportunity to develop your career in an inspiring and international environment. Working at Pagero, you will get continuous personal and professional development opportunities, enabling your full potential and providing the best for your colleagues and our clients.
We welcome all applicants and strive for diversity, as we believe all competences and skills in the labor market have the potential to make a difference to achieve our goals.

Minimum Qualifications

• Completed upper secondary education. Post-secondary education in systems science, IT or technology is a merit.
• Experience from support, service or technology is a plus.
• A great interest and understanding of technology.
• You speak and write fluent in Arabic, English and Spanish.
• Advanced knowledge French, Portuguese and/or German is a big plus.
• Madrid resident since this is a Madrid-based hybrid position.
• Legally allowed to work in Spain since no work visa can be provided.

Additional Information

• Fixed salary
• 25 days’ vacation annually
• An annual fitness subsidy of 300 EUR
• Meal Vouchers
• Health insurance
• Language reinforcement classes

Location: Calle de Fuencarral 121, 28010 Madrid
Roles that are provided access to restricted or sensitive information that may be misused or may cause harm to individuals or organizations will, upon hiring, be subjected to an extended background check. These roles include individuals working within Pagero Online with support or admin rights and having access to Pagero’s customer’s data, employees working within finance or similar functions.

Please note: If you are not an EU citizen you must have full working rights aligned with Spanish laws. If you are on a work permit or visa, please make sure to attach the details along with your application.

About Pagero
We believe business should be easy. That’s why we are building the world’s largest, open business network. With our cloud-based network, our customers can reach any business, anywhere in the world – no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash, purchase-to-pay and freight processes, to give them data accuracy and security, transparency and real-time visibility. All this through a single connection. Find out more at www.pagero.com

Our Commitment to Diversity, Equity & Inclusion

We want you as you are! People like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, religion – we consciously aim to offer equal opportunity for everyone to work with us.