Client Services Associate II -Spain/Bulgaria/Poland but will consider other EU locations - Home or office based

• Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the e PROVIDE™ platform.

• Analyze clients’ COA licensing and translation needs and provide an accurate proposal with timelines and budget.

• Participate in client and operational meetings with internal and external stakeholders.

• Support the preparation of client focused proposals and budgets.

• Manage a portfolio of key accounts and act as a COA licensing main contact for large strategic clients.

• Collaborate with internal teams to deliver COA licensing and MRT distributed translations in the context of multi-service projects.

• Coordinate with team members to achieve on time/qualitative deliverables and with other functional groups within the company where necessary to support milestone achievement.

• Coordinate and/or participate in negotiations and discussions with clients, as required.

• Perform administrative follow-up of requests, including contracting, invoicing as well as tracking all relevant information in the appropriate tools.

• Develop and maintain filing and tracking tools in accordance with accepted practices.

• Support knowledge management efforts.

• Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties.

• Performs other duties and tasks as are allocated at the reasonable discretion of the Company, such as system support and maintaining shared knowledge resources.

• Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.

• Degree preferred

• 1-3+ years of experience in client services and/or project coordination

• Fluency in English both orally and in writing, with excellent communication skills; experience working on international teams is a plus

• Strong attention to detail with superior organizational skills

• Self-motivated and comfortable working both independently and as part of a team