Spain Job Openings
JUJUR
Customer Support Representative - Dutch - Barcelona
Barcelona
FULL TIME
October 13, 2024
Location: Barcelona, Spain
Employment type: Full-time.
Work model: on-site.
DUTIES AND RESPONSIBILITIES:
- Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
- Escalate any potential service issues to the senior team members, as needed.
- Adhere to all project processes and procedures
- Ensure compliance with the contractual SLA
- Provide coverage for other Agents in their absence, whether within the same team or across different teams
- Collaborate with the team on specific projects, when requested
- Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
- Participate in regular team meetings
- Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.
REQUIREMENTS:
- Native / fluent in Dutch both verbal and written. Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience is required
- experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Higher salary from the 7th month
- Working schedule: Monday to Friday, 08:00 AM - 05 PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential.
New Job Alerts
leadtech
Frontend Developer (SEO) (Full Remote within Spain)
FULL TIME
November 26, 2024
View Job Description
leadtech
Social Ads Specialist (Full remote within Spain)
FULL TIME
November 26, 2024
View Job Description
Santander
SBGM Operations Senior Analyst
Boadilla del Monte
FULL TIME
November 26, 2024
View Job Description
Inetum Spain
Técnico Middleware - especialista implantación clarive
Madrid
FULL TIME
November 26, 2024
View Job Description
Looking for similar job?
Bosch Group
Dutch Customer Service (Hybrid or Remote, Permanent)
Barcelona
FULL TIME
September 23, 2024
View Job Description
AWS EMEA SARL (Spain Branch)
Cloud Sales Representative, AGS EMEA New Customer Acquisition
Madrid
FULL TIME
September 23, 2024
View Job Description
AWS EMEA SARL (Spain Branch)
WW Specialist Data Customer Acquisitions Europe North
Madrid
FULL TIME
October 8, 2024
View Job Description
Conduent Business Services S.L
Customer Service with Dutch and English languages – Sales Support
FULL TIME
September 23, 2024
View Job DescriptionMRP My Recruitment Partners Ltd.
Customer Success Account Manager B2B (m/w/d) 100% Remote - Spain
Barcelona
FULL TIME
September 23, 2024
View Job DescriptionSee What’s New: JUJUR Job Opportunities
JUJUR
Customer Support Representative - Dutch/Flemish - Barcelona
Barcelona
FULL TIME
November 7, 2024
View Job Description
JUJUR
Inside Sales Representative - Norwegian - Malaga
FULL TIME
November 7, 2024
View Job Description
JUJUR
Customer Support Representative - French - Barcelona
Barcelona
FULL TIME
November 4, 2024
View Job Description
JUJUR
Content Moderator - Hebrew - Barcelona
Barcelona
FULL TIME
October 22, 2024
View Job DescriptionNew Job Alerts
leadtech
Frontend Developer (SEO) (Full Remote within Spain)
FULL TIME
November 26, 2024
View Job Description
leadtech
Social Ads Specialist (Full remote within Spain)
FULL TIME
November 26, 2024
View Job Description
Santander
SBGM Operations Senior Analyst
Boadilla del Monte
FULL TIME
November 26, 2024
View Job Description
Inetum Spain
Técnico Middleware - especialista implantación clarive
Madrid
FULL TIME
November 26, 2024
View Job Description