Spain Job Openings
AMSpace Recruitment Consultancy
Dutch Customer Service Automotive Industry- Barcelona
Barcelona
FULL TIME
October 9, 2024
Location: On-site, Barcelona, Spain (SELVA DE MAR 129)
Industry: Automotive
Contract Type: Indefinite, Full-time
Shift Details: Monday to Friday, 8:00 AM - 5:00 PM
Salary: €21,700 annually + €2,000 yearly in benefits
Job Summary:
Join our team as a Dutch-speaking Customer Support Agent in the automotive sector, where you will be the first point of contact for customers, providing top-notch support and solutions for various needs.
Main Tasks:
- Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions.
- Log contact details and resolve issues within established service level agreements.
- Stay informed about products and services to provide accurate customer support.
- Escalate significant issues to a Mentor as needed.
- Follow all established project processes and procedures.
- Support team members during absences and participate actively in team meetings.
- Engage in additional tasks to sustain service performance and customer satisfaction.
- Native-level Dutch proficiency and fluent English.
- Minimum of 1 year in customer service; automotive experience preferred.
- Experience with electric vehicles is advantageous.
- Familiarity with IT platforms and applications, including Windows and MS Office.
- Strong listening and problem-solving skills to meet customer needs.
- Ability to manage and resolve calls independently or escalate as necessary.
- Commitment of at least 6 months to the role is required.
#Customer Service #Dutch Speaking #Automotive Jobs #Barcelona Jobs #Career Opportunities #Join Our Team
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