German & English Customer Service Advisor

Spain Job Openings

Computacenter

Barcelona

October 17, 2024

Location: Spain - Barcelona | Job-ID: 42123 | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. At our Service Center in Barcelona, we tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for a Customer Service Agent with German and English to join our team at Computacenter Barcelona.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be:

Answering and support queries via tools, phone, chat and email,
Keeping daily contact with our users contacting us from all over the world.
Resolving IT issues of our partners to facilitate their office work.
Documentation and logging of calls on the ticketing tool.
Delegation of complex problems to the competent teams.
Maintaining and improving customer satisfaction level.
Communication with your direct team members and different departments.

You are the ideal candidate if:

You are fluent in German and English language. Knowledge of Spanish and other European languages is an advantage.
You are interested in learning about IT
You have a positive, can-do attitude and you like problem-solving
You have logical thinking and enjoy helping other people to solving issues
You have outstanding communication skills and customer focused mind-set
You enjoy working in a team
You respect the time schedule and are punctual

What do we offer you?

Hybrid working
Fully paid training
Ticket Restaurant and Private health insurance
Career development and leadership program opportunities
Free language classes
An environment where people support and respect each other
Fast recruitment process

Apply today or get in touch if you wish to receive more information!

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.
Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.
At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#CCwinningtogether

We regret to inform you that this job opportunity is no longer available as it has expired

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