• Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe

• Resolving IT issues of our partners which can occur during office work

• Documentation and logging of calls on the ticketing tool

• Delegation of problems which cannot be resolved to the competent teams

• Maintaining and improving customer satisfaction level

• Communication with your direct team members and different departments

• You are native or fluent in French and have an advanced level of Spanish and English

• You are interested in learning about IT

• You have a positive, can-do attitude and you like problem-solving

• You have logical thinking and enjoy helping other people to solving issues

• You have outstanding communication skills and customer focused mind-set

• You enjoy working in a team

• You respect the time schedule and are punctual

• Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months

• Annual salary of 20,535.87€ gross/year

• An international environment where people support and respect each other

• Access to VIP District: gym discounts, restaurants, car wash, etc

• Career development and leadership program opportunities

• Free online language classes (GER, FRE, SPA & ENG)

• Fast recruitment process

• Fully paid training