Location: Spain
Recruiter: Tyrone Duncan

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of the role

Keyloop Professional Services (PS) are responsible for the implementation of Keyloop products for customers around the world. There are multiple products; both core Dealer Management Systems and generic “Layered Products” such as printing and communications. PS are tasked with delivering value to customers as quickly as possible by understanding their requirements, configuring their products, and achieving their acceptance. These installation and configuration services are provided by in-market local consultants, third party certified partners, and remote delivery centres. The European remote delivery centre engages directly with customers and works alongside project managers and other consultants.

The European delivery centre is based in Madrid and will work with customers and project teams across a variety of locations and time zones, with communication taking place in English and the customer language.

This role is an entry to the company, and we hope to develop people who will be key contributors to the business. We are seeking potential leaders with an aptitude for learning, collaboration, and customer focus in a technical environment. We value strong communication skills, creative thinking and initiative. The successful candidate will participate in a two-year development programme alongside fellow consultants.

The Remote Delivery Consultant is a professional who works within a project team that may be in a different location. They execute business tasks, understanding the customer and business context and deliver outcomes to a project team. They meet high quality standards with quick turnaround. They drive for continuous improvement and are highly utilised. They need to learn continuously and provide feedback on knowledge management content to drive improvements.

Role Responsibilities

• Continually learn about the industry, products, and technology required to understand customer requirements and deliver appropriate solutions.
• Manage a workload of tasks from different regions, projects and customers. Coordinate with management on priorities and delivery timelines. Follow the instructions and guidelines of the project manager or the lead consultant, to ensure the tasks assigned to them are delivered on time.
• For each assigned task, use pre-existing knowledge assets to deliver outcomes for that project. These may require some independent skills and decision-making, consulting project team members to remove uncertainties.
• The individual will undergo a significant onboarding programme and will need to continually keep their skills up to date as new services are onboarded to the delivery centre.
• Providing feedback and continuous improvement to knowledge management and product development teams will enable ongoing reductions in time to value and increases in delivery quality.
• Use various tools and platforms to perform the tasks, such as data analysis, configuration, workload/queue management, feedback, etc.
• Collaborate with the project team and the project manager and communicate clearly and professionally.
• Ensure that the deliverables are of high quality and meet the expectations and requirements of the client.
• Track their progress and report any issues or challenges to the delivery centre manager, the project manager, or the lead consultant.

Key Performance Indicators

• Volume of hours delivered.
• Quality / Customer Satisfaction for delivered work.
• Productivity / Utilisation
• Number of Certifications on Delivery Centre services
• Collaboration and Teamwork

Skills / Knowledge & Experience

• 0-3 years of experience in a similar role, such as business analyst, consultant, or project coordinator.
• Excellent communication skills, both written and verbal, in English and other languages.
• Strong analytical and problem-solving skills, and ability to work with data and information.
• Proficient skills in using various tools and platforms, such as Microsoft Office, Google Suite, Zoom, Slack, etc.
• A positive attitude and a growth mindset, and ability to adapt to changing situations and expectations.
• A passion for learning and improving, and willingness to take feedback and guidance.
• Ability to work well within a team and contribute to collective goals.

Essential Requirements

• Proficient English Skills: Validated by a recognized language certificate (e.g., TOEFL, IELTS) or a degree from an English-speaking institution.
• Multilingual Proficiency: Native-level fluency in the language of the market served (e.g., Spanish, French, German, etc.) alongside strong English communication abilities.
• International Experience: Participation in study abroad programs, internships, or extensive travel outside one's home country.
• Willingness to Relocate: Open to relocating to Spain on short notice and able to commit long-term.
• Team Player: Collaborative mindset, with the ability to work cross-functionally and contribute to team objectives.
• Analytical Acumen: Comfortable handling data, with an ability to interpret complex information and present findings clearly.
• Growth Mindset: Passion for self-improvement, adaptability, and openness to feedback and learning opportunities.

Desirable Requirements

• Experience in Technical Fields: Exposure to IT, software configuration, database management, or systems integration.
• Project Management Skills: Familiarity with methodologies such as Agile, Scrum, or Six Sigma.
• Experience with CRM or ERP Systems: Knowledge of platforms like Salesforce, SAP, or Microsoft Dynamics.
• Digital Marketing or Data Analytics: Understanding of digital marketing principles or experience using analytics platforms (e.g., Google Analytics, Tableau).
• Industry Knowledge: Previous exposure to the automotive, technology, or consulting sectors.
• Professional Certifications: Additional credentials in business analysis, project management (e.g., PMP), or IT (e.g., Comp TIA, Cisco).
• Advanced Presentation Skills: Ability to create impactful presentations and communicate effectively to diverse stakeholders.

Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.