Who are we?

About Little Big Connection

The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.

Little Big Connection is the solution that connects big companies with external experts looking for the best projects available.

We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.

How do we do it?
Through our platform, which allows:

• Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.

- Over 500,000 Consulting companies, IT Vendors, freelancers etc to identify their next projects and submit their consultants/candidates profile. - The whole ecosystem to collaborate from Sourcing to Payment digitally (legal support, performance monitoring tools, timesheets, invoicing etc.)

As the leading international player in its industry, Little Big Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, Little Big Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... the #Futureof Work is already here! Are you ready for the adventure?

Why join Little Big Connection?

❤️ Thrive in the new digital business world

Lead high value-added strategic projects with a concrete business impact

Experience working in a young and international atmosphere, with colleagues on all 5 continents

Benefit from a flexible work environment with remote working options ‍ ‍

Access a variety of training courses and continuously improve your skills

Take part in the events organized by our Little Big Crew: work socials team building events... moments you won't want to miss!

Job description

Little BIG Connection is actively looking for an Intern Customer Success Manager!

Your Little Big responsibilities
You will join our teams in Barcelona as an Intern Customer Success Manager to play a key role in ensuring the continued success and development of our rapidly growing customer base.

Our Customer Success team is founded on the principle that successful customers will continue to grow with us. As an Intern Customer Success Manager, you will support the Customer Success team in ensuring that clients achieve their objectives through effective use of the platform, which involves a blend of client relationship management, data analysis, and process improvement tasks, all aimed at enhancing client satisfaction and retention.

• Process improvement within the Customer Success Team (~40%)

You will work on auditing and improving internal processes related to customer success, such as ensuring compliance with contract terms or optimizing the use of their tools and resources.


1. Data Analysis and Reporting (~30%)
You will analyze client data to monitor key performance indicators (KPIs), track progress against objectives, and identify areas for improvement. This will involve updating dashboards, preparing
reports, and providing insights to the Customer Success team.

• KPI Monitoring: Regularly track and analyze key performance indicators (KPIs) relevant to customer success, such as usage rates, customer satisfaction scores, and retention metrics. The intern would update dashboards and ensure that the data is accurate and up to date.

• Trend Analysis: Identify patterns or trends in client behavior that could indicate areas of improvement or potential risks and suggest proactive outreach.

2. Participating in Strategic Planning (~30%)

You will contribute to the development of strategies for improving client engagement and retention, including working on initiatives like Quarterly Business Reviews (QBRs) and account planning.

• QBR Preparation: Assist in preparing for Quarterly Business Reviews (QBRs) by compiling data, creating presentations, and drafting agendas. You will also attend these meetings to

observe and take notes. Candidate Profile:


We are looking for our future teammate, so if you think you fit the profile, don't hesitate to apply!
We look forward to meeting you
What can you expect?

Little Big Connection is proud to be an equal-opportunity workplace. We are committed to promoting diversity
within the workforce and creating an inclusive working environment. For this purpose, we welcome applications
from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status,
disability or other characteristics