We are looking for IS/IT Product Owner Change Enablement to be part of our IT Service Management team.


Position Snapshot

• Location: Barcelona, Spain.
• Type of Contract: Permanent.
• Stream: IT Workforce 360.
• Type of work: Hybrid.
• Work Language: Fluent Business English.

The role
We are seeking a highly skilled and experienced IT Service Management professional to take on the role of Global Product Owner for our Change & Release Management module in Service Now. The successful candidate will be responsible for managing the lifecycle of our IT Change & Release Management application and processes, with a focus on the evolution, design, transition, operation, and continual improvement of our Change Enablement processes.


What you’ll do

• Working closely with the IT Change and Release Management Product Manager evolve the Change & Release Management module in Service Now aligned to Nestlé´s Vision2Life IT strategy.
• Provide expert guidance on ITIL and Service Now ITSM to the global IT Change & Release Management team.
• Continually improve existing processes to reduce friction for our product streams while ensuring compliance to our ITSM Standard.
• Takes a leading role in our Communities of Practices for Service Now and ITSM building capabilities and competencies in key domains across the IT organization.
• Coordinate with various teams to facilitate effective communication and smooth delivery of changes and releases.

We offer you
We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 8+ years' experience in IT Service Management with a focus on Change & Release Management.
• Deep understanding of ITIL4 foundation practices.
• Excellent knowledge of problem-solving methodologies and attention to detail.
• Strong communication skills in English, with the ability to effectively engage with stakeholders at all levels within the organization.

Bonus Points If You:

• Have understanding of enterprise architecture.
• Knowledge of Service Now CSDM.
• Experience with data and analytics tools.

About the IT Hub
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.


About Nestlé
We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com


We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.


Join Nestlé’s IT Hub #beaforceforgood


How we will proceed:
You send us your CV We contact relevant applicants Interviews Feedback Job Offer communication to the Finalist First working day