About Ukio |

We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .
Ukio's mission is to empower individuals to live where they want, when they want . We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere .
Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets . We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.
Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Role |

The Maintenance City Manager is responsible for overseeing all aspects of property maintenance within their designated city, ensuring that all properties meet Ukio’s high standards of quality, safety, and functionality. This role involves managing a team of maintenance personnel, coordinating with external contractors, and ensuring timely resolution of all maintenance issues. The Maintenance City Manager plays a critical role in maintaining tenant satisfaction, optimizing maintenance operations, and managing costs effectively.

Responsibilities |

Team Leadership & Management:

• Lead, manage, and mentor a team of maintenance personnel, including technicians and handymen, ensuring they have the necessary skills and tools to perform their duties effectively.
• Develop and implement training programs to enhance the skills and efficiency of the maintenance team.
• Coordinate daily maintenance activities, ensuring that all tasks are completed on time and to the highest standards.

Maintenance Operations:

• Renovation Support: Provide skilled handymen to Property Managers during the apartment transformation process, ensuring that all renovation tasks are completed to Ukio’s standards and on schedule.
• Preventive Maintenance Initiation: Begin preventive maintenance activities during the renovation process to ensure that all systems are operational from the moment a property is ready for occupancy.
• Comprehensive Maintenance Planning: Develop and manage a comprehensive maintenance plan for all properties, including corrective maintenance, preventive maintenance, and condition-based maintenance (CBM).
• Maintenance App Management: Utilize a maintenance app to plan, schedule, and track all maintenance activities, ensuring real-time updates and efficient task management.
• Oversee the scheduling and execution of all maintenance tasks, including routine inspections, preventative maintenance, and emergency repairs.
• Manage the process for addressing maintenance tickets, ensuring timely and effective resolution of issues reported by tenants or escalated from the Guest Experience (GX) team.
• Ensure that all properties are compliant with safety regulations and that any issues related to structural integrity, HVAC systems, plumbing, or electrical systems are promptly addressed.

Vendor and Contractor Management:

• Build and maintain relationships with local vendors and contractors, negotiating service agreements and ensuring that all work meets Ukio’s quality standards.
• Oversee the outsourcing of maintenance tasks when necessary, ensuring that external work is completed efficiently and cost-effectively.
• Monitor contractor performance, ensuring that work is completed on schedule and within budget.

Budget & Expense Management:

• Manage the city’s maintenance budget, ensuring that all expenses are tracked, reported, and kept within approved limits.
• Optimize maintenance operations to minimize costs while maintaining high standards of quality and safety.
• Review and approve invoices from vendors and contractors, ensuring accuracy and adherence to service agreements.

Quality Assurance & Compliance:

• Implement and enforce maintenance protocols and procedures to ensure consistent quality across all properties.
• Conduct regular inspections and audits of properties to identify maintenance needs and ensure compliance with local safety and building codes.
• Develop and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of maintenance operations.

Property Managers Relations:

• Serve as the point of contact for escalated maintenance issues, working closely with the PM and helping them to communicate with landlords to resolve problems promptly.

Reporting & Documentation:

• Maintain detailed records of all maintenance activities, including completed work orders, maintenance schedules, and equipment logs.
• Provide regular reports to the City Operations Head on the status of maintenance operations, including any significant issues, budget variances, or opportunities for improvement.
• Track and analyze maintenance data through the maintenance app to identify trends, optimize processes, and improve overall operational performance.

About you |

• Bachelor’s Degree in Engineering or Professional certification in the related field
• 3+ years of experience in maintenance management, with at least 2 years in a leadership role.
• Strong knowledge of building systems, including HVAC, plumbing, electrical, and structural maintenance.
• Proven experience in managing maintenance teams and working with external contractors.
• Excellent problem-solving skills and the ability to manage complex maintenance issues effectively.
• Strong budget management and cost control skills.
• Familiarity with local safety regulations, building codes, and best practices in property maintenance.
• Organized, able to follow up processes and to deliver fast follow up
• Comfortable working with cross functional teams
• Able to pressure on stakeholders for fastest resolution
• Able to adapt to different scenarios, and be flexible in order to achieve the best outcome for all stakeholders
• Strong analytical and problem solving skills
• Able to manage a team in the field
• Fluent in Spanish and English

Ukio's life benefits |

• Private Health Insurance with SANITAS
• Flexible retribution with Payflow
• UKIO Anniversary gift
• Team buildings and office events
• Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
• Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
• An amazing internal culture and no dress code!
• International working environment with many different nationalities!

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution
We look forward to receiving your application!
For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO’s news, follow us on Linked In and Instagram!