Job Description:
A vacancy for A400M Global Support Material Support Service Representative (MSSR) has arisen within Airbus Defence and Space located at Zaragoza Spanish Air Force A400M Main Operating Base.

In the frame of Airbus A400M Global Support (PBL contract including Spain, France, BELUX and UK fleets):
A. The MSSR is the central focal point for all matters related to Material Support Services at the customer’s site. As such, the MSSR should always be in the position to provide the highest possible level of Services and respond to and solve (when possible) all the customer´s requirements and needs related to Material Support. The MSSR is integrated in the Airbus Support Centre
B. The MSSR ensures that the contractual material performance related to maintenance services is achieved, locally at the Main Operating Base, by the MRO and in deployments off-MOB.
C. The MSSR is responsible for the surveillance of the materials needed to guarantee the fleet and material availability, anticipate the spares needed and inform both, the customer and the Support Center.
D. The MSSR will be responsible to manage all operational activities related to Repairs, Spares, Transportation, Warehousing, Quality and Export Control.
E. The MSSR will align with the other MSSRs at the different Global Support customers locations in order to fulfil the global customers requirements.
F. The MSSR will support the delivery/reception of IPLs.
G. The MSSR will support customer material requests for other contracts: AGEs, CA60, Maturity, Fleet Support, Retrofit,...


Task & accountabilities:
A. The jobholder supports the delivery of Spares Availability Service for In Service Support contracts with customers, as per advanced context of Performance Based Logistics programs and in line with the contractual requirements budget constraints of each contract in place.
B. The jobholder delivers results as part of an organisation within ADS Customer Services, that provides the solution of the spares availability and the inventory optimisation services.
C. The Jobholder contributes to the Customers’ fleet availability and support the contract manager to ensures profit is achieved for the Company, instead of penalties due to material unavailability as associated to each contract.
D. The jobholder ensures the minimization of discrepancies, anticipation of spare needed, avoidance of AOG transportation and any daily operative issue that improve the fleet operation.
E. The jobholder must increase and maintain the customer satisfaction.
F. The jobholder will work according to the Services Program Directive, guarantying relevant stakeholders buy-in in the development of the support service customised solutions.
G. The jobholder ensures Material Support deliverables to Customer On Quality, On Time, On Cost, working closely with internal areas and local Subsidiary.
H. The jobholder will contribute to the Reports on Material Services for the follow-up meetings with internal and external Customers (monthly Program Review Meeting, monthly meeting with OCCAR/Customer/Program Office, monthly Financial meeting and other internal regular ones) to provide visibility on Material Services performance per contract.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Defence and Space SAU
Employment Type:
Permanent-

Experience Level:
Professional
Job Family:
Material Support & services <JF-CS-MS>
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