Spain Job Openings

Planet
Merchant and Technical Support Agent with Italian
Madrid
FULL TIME
November 25, 2024
What you will do
- Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary
- Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution
- Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication
- Through experience, independently assign priorities to reported issues
- Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform
- Manage and safeguard the confidentiality, performance, and availability of our business applications
Who you are
- You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Support Agent role
- You have strong skills in MS Office (especially MS Excel/Outlook)
- You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement
- Experience in the Card Payment industry will be a strong asset
- You are fluent in English and Italian, verbal and written (native level)
- Must be a good communicator
- Ability to adapt to an ever-changing market place
New Job Alerts



leadtech
Frontend Developer (SEO) (Full Remote within Spain)
FULL TIME
November 26, 2024
View Job Description
leadtech
Social Ads Specialist (Full remote within Spain)
FULL TIME
November 26, 2024
View Job Description
Santander
SBGM Operations Senior Analyst
Boadilla del Monte
FULL TIME
November 26, 2024
View Job Description

Inetum Spain
Técnico Middleware - especialista implantación clarive
Madrid
FULL TIME
November 26, 2024
View Job Description


Looking for similar job?

Planet
Merchant and Technical Support Agent with French
Madrid
FULL TIME
November 25, 2024
View Job Description
Worley
Senior Technical Consultant, Buildings & Master Planning
Madrid
FULL TIME
September 23, 2024
View Job Description

Affirm
Manager, Software Engineering (Merchant Risk Intelligence & Platform)
Barcelona
October 22, 2024
View Job Description

See What’s New: Planet Job Opportunities

Planet
Merchant and Technical Support Agent with Italian
Madrid
FULL TIME
November 25, 2024
View Job Description
Planet
Merchant and Technical Support Agent with French
Madrid
FULL TIME
November 25, 2024
View Job Description
Planet
Cross Sell Specialist - Spanish and/or Portuguese Speaker
Madrid
FULL TIME
October 16, 2024
View Job DescriptionNew Job Alerts



leadtech
Frontend Developer (SEO) (Full Remote within Spain)
FULL TIME
November 26, 2024
View Job Description
leadtech
Social Ads Specialist (Full remote within Spain)
FULL TIME
November 26, 2024
View Job Description
Santander
SBGM Operations Senior Analyst
Boadilla del Monte
FULL TIME
November 26, 2024
View Job Description

Inetum Spain
Técnico Middleware - especialista implantación clarive
Madrid
FULL TIME
November 26, 2024
View Job Description

