Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark.

Requirements

• Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona
  
• Native / Fluent in Norwegian (verbal and written), with a good command of English
  
• Strong customer orientation (previous customer service experience is advantageous)
  
• Available to work shifts (International Call Centre)
  
• Office-based
  
• Strong PC literacy
  

Job Description

• Respond to customer enquiries via chats, calls, social media queries & emails
  
• Provide customers with product and service information
  
• Research required information using available resources
  
• Identify customer needs
  
• Manage and resolve customer complaints
  
• Maintain an up to date customer information system
  
• Identify and escalate priority issues
  
• Follow up customer calls where necessary
  

Skills

• Goal-oriented
  
• Proactive
  
• Sense of urgency
  
• Positive and professional
  
• Strong communicator – verbal and written
  
• Willing to go above and beyond to exceed customer expectations
  
• Strong time management
  
• Accurate and able to follow processes and procedures
  
  

Start date: 19 September