• Spend 2-3 days per week in-store, providing coaching and mentoring to store staff.

• Conduct "flash coaching" sessions to address immediate performance issues and provide real-time feedback.

• Collaborate with RSMs to identify areas for improvement and develop action plans to address them.

• Provide guidance and support to RSMs in implementing strategies to enhance store performance.

• Partner with DSMs to assess team performance and identify opportunities for improvement.

• Work in tandem with DSMs to implement initiatives aimed at driving KPI improvement and enhancing overall team effectiveness.

• Collaborate closely with the merchandising, marketing, visual merchandising, and operations departments to align training objectives with broader business goals.
  
  

• End-to-end project management (identifying needs; working as a group; implementation of training material).

• Use of training tools with our sales teams at collection launches (storytelling, sales arguments).

• Creation of toolkits for our sales teams depending on their needs.

• Creation of training workshops depending on the needs of our teams.

• Adaptation of Global Training content for the local market.

• Plan and manage the annual training calendar for your region, ensuring timely execution of all training activities.
  
  

• Create and develop training content in line with business needs and training cadence

• Lead training sessions (from 30 minutes to 2 days long)

• Training different sales teams (Owned and Operated Stores, Franchises, Multibrands)

• Lead training for specific collection or project launches with other services within Pandora
  
  

• Adapt Global learning content and update training modules on our training platform

• Create new training content for our e-Learning platform (hybrid training, videos, podcasts, etc.)
  
  

• Prepare training and logistics.

• Follow up on and analyse training feedback from our colleagues.

• Follow up on the completion rate of online training.

• Accompany our various teams in their training plans.

• Accompany new joiners in their training for onboarding with Pandora.

• Meet changing deadlines and manage multiple projects with a high degree of responsibility and proactivity. Strong communication, leadership, and collaboration skills are essential to ensure success in this role.
  
  

• Strong experience in on-the-ground training, leading in-person training sessions and managing training projects.

• Fluent in Spanish and English. Portuguese or French are a plus.

• Knowledge of Canva is a plus.

• Expert on MS Office (Power Point, Excel, Word).