Intro

Why you'll love this job

What you'll do

• Provide a consistently high quality customer service and ensure a seamless experience at all contact points
• Perform a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas: Check-in, Security, Gates, Transfer, Arrival, Baggage Services and ticketing (ASR)
• Perform all customer service and security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate
• Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
• Conduct relevant administrative duties e.g. ASR, pre-flight and post flight departure
• Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
• Promote and sell American Airlines services and products to our customers
• Attend and complete all compulsory training by given deadlines
• Adhere to and promote safe working practices at all times
• Carry out any other reasonable duties consistent with the post

All you'll need for success

• Proven experience in airline ground handling
• Excellent interpersonal skills
• Possess a solution orientated approach
• Have the ability to resolve conflicts within time constraints and without losing control
• Have the ability to handle stress effectively and work with minimum supervision
• Possess a strong customer focus and enjoy face to face contact with customers
• Be a representative of the company at all times
• Be well groomed appearance & adhere to the uniform standards at all times
• Be willing and able to work in a shift environment (including weekends, bank and public holidays)
• Be reliable and punctual
• Comply with all American Airlines policies and procedures
• Have the ability to communicate both written and verbally in English and in Spanish
• Be willing and able to successfully complete all relevant training
• Hold an AVSAC security exam

• Computer knowledge including Microsoft Word, Excel and email
• Working knowledge of SABRE or QIK SABRE would be an advantage
• Prior customer services experience would be an advantage

Feel free to be yourself at American