Company Description
H&M Group
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.

Job Description
For our Customer Service Centre in Barcelona we are looking for Customer Service Agents who are excellent (both spoken and written) in the Portuguese and English language. The employment is Part- Time with a permanent contract. The start date is planned for 30 of September 2024. We require that you provide us with evidence of your proof of right to work in Spain (mandatory DNI/NIE number).
The job of an H&M Customer Service Agent comes with responsibility – and lots of fun. Your to-do list includes:

• Provide fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience
  
• Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important.
  
• Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service
  
• Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths.
  

Qualifications
Just like everyone at H&M, we believe you are a sales-minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:

• Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
  
• Can understand and communicate in English, both orally and written - as part of an international company, a large part of our daily work is done in English. Excellent Portuguese (both spoken and written) is mandatory.
  
• Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
  
• Have a positive approach to solving every customer's challenges
  
• Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app
  
• Have a great personal drive for development in customer service - we are constantly working with ambitious goals
  

Additional Information
Salary - 11.075 euros gross per year. An extra paid of 11,04 euros gross per hour on Sundays and bank holidays worked.
Schedules: The contract is Part-Time (20 hours/week) in Afternoon shifts and includes working hours during weekends. The Afternoon Schedule is Monday to Friday 4h shift between 14:00 to 19:00 and and weekends between between 13:00 to 18:00.
Inclusion & Diversity
H&M Customer Service is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Global Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, at our Barcelona office we offer the following benefits:

• Hybrid Flex Work setup (working from home and from the office) after probation period (3 months)
  
• Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats.
  
• Day off on your birthday and still have the day paid for! As well as receive a special discount of 50% off any H&M item.
  
• International working environment, great colleagues, celebrations and fun events.
  
• Referral Program: Bring a Friend and get a Referral fee.
  

• Training and development that supports your professional development.
  
• Employee benefits program where you will find discounts at hotels, activities, gyms & more.
  
• An office located in the heart of Barcelona with a multilingual work environment.