Service Delivery Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:


In a typical day as an Service Delivery Manager, you would:

• Be a reference for the customer and lead the delivery team and resources for assigned accounts
• Be responsible for cost of delivery and total customer experience
• Monitor the actual service level vs. the defined and agreed SLA
• Proactively propose improvements and changes to the customers’ IT environment
• Provide consultative IT Advice, collaboration, and operational best practices sharing
• Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services
• Know the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contract
• Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts
• Support the customer in problem/escalation management
• Identify upselling opportunities, support growth, profitability and account retention
• Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions
• Be involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputs
• Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market
• Communicate with customer on an ongoing basis on all aspects of service support
• Understand standard procedures of Project Management and Change Management

If you are...

• Holding a first level University Degree or equivalent combination of education and experience.
• 3 - 7 years experienced in related fields desired.
• Able to build and manage a cross cultural, cross tower and cross business team.
• Excellent in communicating, presenting and listening actively.
• Native Spanish and fluent English is required.
• Willing to work in Madrid

Additional Knowledge and Skills:

• Certified in IT Service Management (ITIL Foundation V3 or 4 to ITIL Expert / ITIL Managing Professional based on job level)

Join us and make your mark!

#LI-hybrid

We offer:
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it?
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (Iaa S), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.


#spain
Job:
Services Job Level:
Specialist
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.