Spain Job Openings
Amazon Spain Services, S.L.U. - B76
Sr Prog Mgr, EU CX - Post Delivery Experience, Customer Service
Madrid
FULL TIME
August 27, 2024
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Key job responsibilities
- Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service.
- Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Retail, and After Market Services, software development and IT to design the program’s standard operational procedures, processes and technical requirements.
- Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
- Schedule, secure resources and manage cross functional teams to deliver to these projects.
- Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.
- Monitor the program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
- Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
- Expert stakeholder management and relationship building skills.
- Provide program progress reporting on a regular basis.
- Where applicable manage and oversee third party contributions to the program.
- End to end responsibility for the program’s execution and success.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
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