Description

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Supervisor on our team, you will:

• Monitor and report team performance
• Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work
• Motivate as a team leader controlling turnover and retaining potential and motivated team members
• Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview
• Organize and optimize shifts
• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA
• Prepare Service Level Reviews and attend Service Level Review meetings
• Collect metrics, analyze these and report to customer / management / quality team.

Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:

• Are proficient or bilingual in Spanish plus you have an advanced level English
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have business knowledge and commercial awareness
• Have high customer care and IT knowledge
• Have strong communication skills
• Can implement and manage change

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:

• 39 hours/week permanent contract: rotative Monday to Saturday from 09:00 to 18:00
• Salary 20 000 euros gross/year + up to 4000 euros gross/year in bonus
• Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ24-004555-1-SPAIN