Customer Service/Support

Description

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Travel Agent in Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Travel Agent on our team, you will:

• Represent our client in a professional and positive manner by phone / email
• Ensure great listening skills and to do a proper discovery to understand and comprehend the customers reason for calling
• Thereafter they need to possibly research / analyze the given situation to ensure they provide the correct solution to the customers concern
• Contact partners as well as internal teams to resolve situations as well either by phone, email or other internal processes / tools

Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:

• Are proficient or bilingual in Norwegian with advanced English level

• Have ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
• Are proficient in a multi-system environment
• Have basic internet and web-based application skills and proficiency in Microsoft Word, Excel, and Outlook
• Can successfully gather and analyze information and make recommendations for improvement
• Can develop effective solutions to difficult problems or situations
• Make effective decisions within your authority
• Investigate and take action to meet client and clients customers’ needs
• Structure basic information accurately and draws informed conclusions
• Are confident about your ability to contribute effectively

It will be a plus if you:

• Have a college degree

• Have 3 years of travel experience

• Have travel and airline industry experience and savvy preferred

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:

• Full-time contract, 39 hours/week: rotative Monday to Sunday 08:00 to 19:00
• Salary offer: 20,900 euros gross/year with a bonus up to 2400 euros gross/year
• Friends hunting (referral) bonus
• Great office location in Malaga
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.