Workshop &TMC Manager -Technical Referent

Functional area: Service

Country: Spain

City: Coslada

Company name: Atlas Copco S.A.E.

Date of posting: Nov 5, 2024

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Job description

As a Workshop and TMC Manager for Service Division in South West Europe Area and as a technical Focal Point, you will have to handle (control, solve, follow Up) all technical topics related to products and Services linked to Workshop and TMC products and activities and be the interface with the organization.


You will organize and balance Workshop activities in line with the Customer center Targets.


You will keep a technician activity, in order to support TMC WS and Field when needed (replacements, activity peak).


You will be part of the Service Business Line and will report directly to the Service Operations Manager in Spain.


You will work in close contact with Admin team, Sales teams (Service, Motor Vehicle Industry and GI Industry) and Atlas Copco Organization (France, Product Company, CSW, Other CCs if needed)


Mission

·Workshop in Coslada· Control and Organize the tools (repairs, PM, Calibration) flow in order to ensure the CSW ratio, TAT performance and customer satisfaction. Manage all the equipment and Stock.


·WS/Spirit: Daily review of the WS events status.


·Focal point for QCM (technical issues report) linked to WS and TMC activities: Create / follow up all QCMs, ensure they are escalated to the Product Company when needed. Make sure of the follow up and solving of all technical issues. Coordinate with France.


·CSW communication: Ensure the communication with our central Service workshop for a fluent work. Support admin team for all CSW technical points.


·Technical Support to GI/MVI teams and customers, Service Admin team (Handle technical questions, explain, quotes and Warranties, …)


·Calibration: Follow Up internal Calibration equipment, support calibration topics.


·Management: Mange Coslada WS technician and TMC technicians (Workload, Appraisal, VC, Vacation, Expenses)


·Processes: Analyse processes (WS, TMC) and propose improvements.

• Workshop technician: Support/Replace if needed (exceptional situations).

·TMC technician: Support/Replace if needed.


·Field technician: Support/replace when needed (special situations, activity peaks)


·Customers visits: when needed for technical support or process improvements.


·TMC technical Start Up support


·Weekly reporting of activities & hours


·Proactive behavior is required in finding new opportunities for service development

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