Area Manager

Plats:Stockholm, SE

Datum: 11 sep. 2024

Skift: Tillsvidare

• Responsible for operational excellence of all clinics in the area:

• Implement efficient clinic processes to deliver high productivity
• Ensure high capacity utilisation through careful patient/staff scheduling and by constantly working on organic growth
• Ensure effective management of supplies, including implementation of changes to enhance efficiency whether driven locally or via corporate procurement
• Ensures that technical support provided to each clinic, allows for optimal capacity utilisation and high customer satisfaction

• Responsible for financial performance of all clinics in the area:
• Participates in preparing the annual budget for clinics
• Ensures that financial performance meets the budgeted targets (clinic margin level)
• Responsible for clinic cost management - labour, routine supplies, maintenance, clinic operating expenses - ensuring that available tools and processes are implemented and corrective measures are taken as required

• Responsible for patient satisfaction of all clinics in the area:

• Supporting the Clinic Managers to manage crises effectively and safely (trouble shooting)
• Implementing programmes and initiatives to understand patient needs and deliver high patient satisfaction
• Maintain strong relationships with the Hospitals through regular reviews and meetings.

• Is a role model and leader to Clinic Managers:

• lives the company culture and provides direction and leadership in order to create motivated and high performing teams.

• Supports the HR Manager and Operations Director in implementation of HR policies and procedures, and handling of HR issues at clinic level.

• Partners with Country Manager and Medical Director in developing new business opportunities
• Supports Country Manager in sales and marketing activities in the region, to stimulate new business prospects

• Contributes to the completion of business cases and tenders for new clinics and/or re-tendering of existing clinics in the region
• Participates in projects to implement new clinics

• University degree, preferably in Business Administration or Nursing

• in running an operational unit within the service industry, preferably in a dialysis clinic
• of managing integration of merging businesses
• from working in an international company, or experience in working with one or more different cultures

• Fluent in English (spoken and written)

• Tactical and strategic business understanding
• Structured, organized and capable to oversee full complexity of business
• Target and solution oriented
• Proven interpersonal and relationship-building skills
• Proven leadership and people management skills
• Collaborative working and open communication style
• Service supremacy and quality awareness