JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for a Community Host to join our team based in Solna, Sweden.

Duties and Responsibilities:
Responsible for and manage the Customer Experience services within reception and the workplace and how it impacts all Client employees and visitors

Answering and directing incoming switchboard calls with a friendly and professional manner

Manage Nordic-Facilities inbox emails relating to your location

Assist with Events Management to deliver events

Mail and Delivery management, including courier packages

Stationery and consumable stock checks and ordering

Meeting room management and set ups using online booking system

Raising and management of Work Orders via Corrigo

Capturing headcount data and submitting in a timely manner, as required

Deputise for Nordic Co-ordinator when needed covering inbox enquiries and Corrigo

Liaising with the wider Facilities team and other key stakeholders.

Own your operational space to ensure a fantastic experience for customers within your location

Responsible for and manage the Customer Experience services within reception and the workplace and how it impacts all Client employees and visitors

Answering and directing incoming switchboard calls with a friendly and professional manner

Manage Nordic-Facilities inbox emails relating to your location

Assist with Events Management to deliver events

Mail and Delivery management, including courier packages

Stationery and consumable stock checks and ordering

Meeting room management and set ups using online booking system

Raising and management of Work Orders via Corrigo

Capturing headcount data and submitting in a timely manner, as required

Deputise for Nordic Co-ordinator when needed covering inbox enquiries and Corrigo

Liaising with the wider Facilities team and other key stakeholders.

Own your operational space to ensure a fantastic experience for customers within your location

Support the look and feel of the office space from an experience, housekeeping and cleaning perspective by carrying out daily checks

Actively participate and contribute to all team and management meetings.

To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.

Any other duties required as part of the role as and when requested

Candidate qualities:
You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills

Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers

High attention to detail

Flexible and proactive

Ability to react quickly and decisively when faced with a problem or issue

Previous experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment

Able to work off their own initiative and with minimal direction

Strong team player with a commitment to support their colleagues

Exceptionally organised and skilled in multi-tasking

Computer Literate – good understanding and working knowledge of office software.

Communication – good level of written and spoken English is required for this role. An

influential communicator, with the ability to deliver clear and concise messages

An ability to understand problems, its impact and provide resolutions in a timely manner

Feel empowered to take action and resolve issues quickly and thoughtfully

Excellent time management and organisational skills

Ability to work under pressure and to tight deadlines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.