• Ownership of the existing global design decisions and roadmap
• Support and monitor process and solution adoption

• Drive continuous improvement through close collaboration with internal and external stakeholders, including assisting the Divisions (Forest & Garden, Gardena, and Construction) in the gathering of requirements and alignment of design changes
• Based on a solid understanding of solution capabilities, drive enhancements through design and configuration changes
• Act as Subject Matter Expert in implementation projects, providing valuable insights and guidance to ensure successful outcomes and the integrity of the global template
• Stay up to date on industry trends and emerging technologies to recommend innovative solutions and actively participate in the creation of Tactical Planning Roadmaps

• Support Divisions with competence development and mentoring of super users, including contributing to the creation of training material
• Provide process and solution expertise to Divisions and lead the best practice agenda

• Troubleshoot software issues and interact with relevant resolver groups to determine a viable path of action and resolution
• Provide support to users in day-to-day operations
• Support solution upgrades with regular intervals to minimize technical debts

20 October 2024